Senior Platform Architect (ServiceNow)

Role Title: Senior Platform Architect/ServiceNow 

Workflow ITSM / HRSD / SPM / IRM / CMDB / CSM

Certifications CMA/CTA preferred, Certified ServiceNow Professional

Technical Skills: Architecture, instance strategy, governance, integrations, CMDB, Flow Designer, APIs, enterprise patterns

Responsibilities:

● Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation

● Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members

● Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)

● Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation

● Translate business goals and outcomes into customer roadmap and architectural blueprints

● Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard

● Manage technical governance and delivery operating model

● Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices

● Support the sales effort by scoping and estimating the engagement and change orders

● Be an active contributor of leading practices and expertise related to the ServiceNow platform

Qualifications:

● 8+ years of progressive experience in professional services or equivalent

● Demonstrated management consulting experience

● Creativity with comfort running programs independently within a startup-paced environment

● Success driving complex issues through analysis and resolution

● Industry domain expertise, enterprise architecture experience

● Large program experience leading architecture and design, cloud application technology experience

● Experience leveraging or integrating AI into work processes, decision-making, or problem-solving