Senior ServiceNow Portfolio & Delivery Lead (f/m/x)

Technologies we use

Expected

• Microsoft 365
• ServiceNow
• Project Portfolio Management

About the project

We are looking for an experienced leader to drive the strategic development and delivery of a large-scale enterprise workflow and digital services platform within a highly regulated international environment. In this role, you will oversee the full lifecycle of platform initiatives, ensuring that business priorities are translated into actionable delivery plans, aligned with organizational capacity, governance requirements, and long-term technology objectives. You will collaborate with cross-functional stakeholders to enhance platform capabilities, optimize operational processes, and deliver measurable business value through modern delivery practices.

Your responsibilities

• Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting
• Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution
• Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities
• Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs
• Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams
• Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support
• Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues

Our requirements

• At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilities
• Proven background in product portfolio management, technology transformation programs, or enterprise platform leadership roles
• Experience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partners
• Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting
• Advanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management tools
• Fluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadership

Optional

• Experience in pharmaceutical, biotechnology, or healthcare environments

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work