Salesforce Administrator/Developer (L2/L3 Support)

Introduction & Summary

We are seeking a Salesforce Administrator/Developer with at least 5 years of experience in Salesforce technology. This role demands a mix of analytical skills and hands-on expertise in developing solutions using Salesforce products. The successful candidate will engage with various business units to gather requirements and design effective Salesforce solutions. Strong communication skills and a solid understanding of Salesforce functionality are essential.

Main Responsibilities

• Collaborate with internal stakeholders and Product Owners to gather, clarify, and size requirements.
• Translate business needs into Salesforce solutions using declarative features.
• Implement end-to-end Salesforce solutions through declarative tools.
• Support testing cycles including user acceptance testing (UAT).
• Work with Architects and Developers to clarify functional needs for complex requirements.
• Manage incidents and apply problem-solving skills.
• Provide L2 & L3 support for Salesforce tickets including triage and resolution.
• Conduct root cause analysis and defects identification.
• Ensure data quality and integrity within Salesforce.
• Create user documentation and training materials.

Key Requirements

• 5+ years of experience with Salesforce technology.
• Bachelor's degree or equivalent in Computer Science or related field.
• Strong ability to clarify business needs.
• Expertise in configuration, data modeling, and user management.
• In-depth knowledge of Salesforce security model.
• Hands-on experience with Flows and data management.
• Ability to understand backend and front-end development processes.
• Familiarity with Scrum and agile methodologies.
• Commitment to best practices in configuration and development.
• Excellent verbal and written communication skills in English.

Nice to Have

• Salesforce Advanced Administrator certification.
• Experience with B2B Commerce or Experience Cloud.

Other Details

This opportunity is based in a newly established capabilities center, with a focus on collaborative work in a dynamic and rapidly changing environment. Candidates should be prepared to engage in a high-paced team setting.