Service Delivery Specialist PMS

Your responsibilities

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

Our requirements

• Minimum 2 years of experience either in the support or installation & configuration of Hospitality PMS products or as user of Opera PMS or similar.
• Experience of working with competitive hospitality products including PMS, POS or Spa systems.
• Familiarity with Oracle PL/SQL would be a plus.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

Optional

• Familiarity with Oracle PL/SQL would be a plus.
• Knowledge of Oracle Hospitality products (Opera Cloud, Simphony Cloud)

Benefits

• sharing the costs of sports activities
• private medical care
• no dress code
• opportunity to obtain permits and licenses

About Us

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 120 countries to more than 15,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world 🌍.