IT Product Manager (Process Intelligence) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As an IT Product Manager for Process Intelligence, you will own the Celonis platform as an IT product and be responsible for its technical and organizational management. You will manage the demand process, consult business stakeholders and oversee the full product lifecycle, ensuring secure, stable and efficient platform operations while enabling business functions to leverage process mining and process intelligence capabilities. 

How you will get the job done

• fulfilling governance, security and compliance requirements for the Celonis platform and maintaining required documentation

• conducting compliance reviews and ensuring the platform operates securely in collaboration with IT Risk stakeholders

• managing users, permissions and role-based access control models in line with compliance requirements

• owning the lifecycle of the Celonis platform, including functional and technical upgrades

• managing business requirements and the demand process while consulting stakeholders on product strategy and innovation opportunities

• planning and aligning the product roadmap, including technical improvements, security enhancements and budget planning

• administering and configuring the Celonis platform while monitoring performance, availability and integrations

• ensuring stable platform operations through incident, support, monitoring and change management processes

• managing product costs, budgets, forecasts and software licenses in collaboration with relevant stakeholders

• collaborating closely with architecture, development, service management and Process Intelligence teams to drive continuous improvement

Skills and experience you will need

• fluency in written and spoken English

• a university degree in Computer Science, Information Systems Management, Mathematics, Engineering or a related field

• several years of experience as a Solution Architect or Software Architect

• expertise in cloud technologies, web development, mainframe, client-server/.NET and integration architecture

• experience in working within complex global environments with compliance, security and audit requirements

• strong knowledge of programming languages such as Python, Java or C++ and database technologies including SQL

• experience with process mining solutions such as Celonis or dashboard and analytics development with BI tools

• a proactive and self-driven approach to solving problems and delivering results

• ability to collaborate effectively across cross-functional and virtual teams while influencing stakeholders

• strong communication, consulting and customer-focused skills to align architecture decisions with business needs

Nice to have

• Celonis certifications

• ITIL certifications

• Scrum Product Owner certifications or comparable qualifications

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!