Senior Data Scientist (AI & IT Operations Automation)

About the project

Join an AI-First Workforce Enablement program within a global pharmaceutical and healthcare organization, focused on leveraging Artificial Intelligence and Data Science to optimize IT support operations and improve service delivery.

You will collaborate with Data Scientists and the development team to identify opportunities for AI-driven automation, enhance self-service capabilities, and support proactive problem management across IT support levels, from L0 self-service to L1 Service Desk, L2 Onsite IT Services, and L3 IT Professional Services.

This is how we organize our work

This is how we work

• at the client's site

Your responsibilities

• Analyze IT support data and identify opportunities for AI-driven automation.
• Improve self-service capabilities and optimize Service Desk and IT Operations processes.
• Support AI-based proactive problem management.
• Define and monitor KPIs to measure program progress and solution effectiveness.
• Collaborate with Data Scientists and development teams.

Our requirements

• Experience as a Data Scientist.
• Proficiency in Python and SQL.
• Experience with Generative AI or AI-driven automation.
• Knowledge of Machine Learning and data analysis.
• Experience with Service Desk or IT Operations optimization.
• Experience with data visualization tools such as Power BI.

Optional

• Experience in the pharmaceutical industry or other regulated environments.

What we offer

• Medicover
• Medicover Sport
• 100% remote

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities

Recruitment stages

• Initial recruiter screening
• 1st technical interview with Manager
• Decision

SQUARE ONE RESOURCES sp. z o.o.

#OneSquareOne - one team, many talents

Square One Poland specializes in IT outsourcing and supporting companies in building and scaling technology teams. We help international organizations access proven IT specialists, carefully matched to project requirements and company culture.

We act as a strategic partner, enabling effective team scaling — from individual experts to complete project teams — based on transparent cooperation and long-term, win–win relationships. For IT professionals, we offer inspiring projects delivered with modern technologies, clear communication, and real opportunities for professional growth.

Operating internationally, we combine years of experience with creativity, agility, and flexibility. Despite our market maturity, we retain a start-up DNA that allows us to respond quickly to changing business needs.

Our organizational culture is confirmed by the Great Place to Work® 2026 certification.

This is how we work