Senior Delivery Manager - Insurance

Join our team as a Senior Delivery Manager and take end-to-end ownership of client engagements, from opportunity qualification through delivery execution and value realization. Acting as the primary link between Sales, Delivery, Solutions, and client leadership, you will turn commercial commitments into high-quality execution, long-term client partnerships, and sustainable account growth.

This role is suited to a senior delivery leader who can combine commercial ownership, executive client engagement, hands-on delivery governance, and technology fluency. It offers the opportunity to shape large-scale engagements, influence account growth, and drive AI-enabled delivery improvements across complex client environments.

Responsibilities

• Own the engagement lifecycle end-to-end — from opportunity qualification through delivery execution and stabilization — with full ownership of outcomes and P&L (revenue and profitability)
• Build trusted relationships with C-level executives (e.g., CTO, CIO), VPs or senior client stakeholders; lead governance, expectation management, and escalations
• Lead presales engagements and own RFP/RFI responses, partnering with Sales and Solution Architects to shape the engagement model, delivery approach, and feasibility
• Lead the deal-to-delivery transition, ensuring SOWs, commercial agreements and delivery plans are aligned and executable
• Manage and grow a team of Delivery/Program Managers and Tech Leads — scaling from leading a single delivery team to overseeing a group of managers
• Establish data-driven delivery governance (KPIs, reporting, escalation paths), mitigate risk and manage scope and commercial evolution
• Drive AI adoption across delivery teams to improve SDLC efficiency and translate AI-driven gains into competitive RFP and proposal narratives
• Oversee architecture governance, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standards

Requirements

• Minimum 8 years in IT services, consulting, or digital delivery, with a hands-on technology background (software engineering, solution architecture, or technology consulting) and visible technical focus in your management track record; technical certifications are a plus
• Practical, hands-on experience with AI in delivery — delivering AI-based solutions or driving AI adoption across the SDLC — with a native-AI mindset that strengthens RFP and proposal competitiveness
• Full ownership — not coordination — of mid- or large-scale engagements delivery, typically 40–50+ FTE and $5M+ in contract value, including full P&L accountability; experience scaling from leading one delivery team to managing a group of managers
• Proven leadership — not support — in client engagement, delivery management and pre-sales — including direct ownership of RFP/RFI responses and proposal development — across complex, multi-stream delivery
• Full ownership of MSAs, SOWs, commercial models, and delivery approaches, including scope, margin, and change management; experience with fixed-price or outcome-based models is very much desirable
• Direct, regular engagement with C-level/VP (or senior B-track) client stakeholders; strong commercial negotiation, CSAT ownership, and an account-growth mindset. From first handshake with the client to scaled delivery
• Engagement governance, delivery orchestration and structured escalation management, with systems thinking that connects sales, delivery, and operations
• Working knowledge of solution architecture fundamentals and software engineering best practices (code quality, CI/CD, testing, tooling, architecture governance)
• Basic awareness of security and compliance standards relevant to IT delivery (data privacy, ISO/ITIL-aligned practices)
• Experience delivering solutions in the insurance sector (policy lifecycle, claims, underwriting, or distribution), with familiarity with relevant regulatory frameworks (e.g., Solvency II, GDPR, local insurance authority requirements) and exposure to legacy core systems and data models
• Excellent written and spoken English (B2+ as minimum, preferably C1+)

We offer

• We gather like-minded people:
• • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
• • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
• • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
• • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.