R&D Regional Systems Functional Expert (f/m/x)

About the project

To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.

This role will work closely with the R&D Regional Systems Functional Analysts, Business Partners (both leadership, system key users, and data quality leads), Corporate Product Owners, Corporate and Segment Process owners, and business delivery services (BDS).

Your responsibilities

Key/End User support and Knowledge Management

· Providing key user support as a point of escalation for system issues.

· Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.

· Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.

· Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements

· Partner with development team to support resolution of system issues/bugs

· Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.

Governance (Business process and data quality)

· Supports global and segment process owners in support of system and/or data quality compliance when requested.

Change Management (CIPs/New Capabilities)

· Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements

· Manages CIPs (creation of requests, testing, implementation in the units)

· Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.

· Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.

· Provides input into new capability global prioritization process

New capability deployment

· Supports deployment lead/project manager as a functional owner of system implementation.

· Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.

· Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)

Our requirements

• Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership
• Experience with SAP PLM system
• Experience with R&D or Quality systems
• Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
• Good understanding of Quest/Innovation process
• Excellent networker, easily builds rapport remotely
• Excellent communication skills (oral and written).
• Fluent English

Benefits

• Lunch card
• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• corporate products and services at discounted prices
• retirement pension plan
• saving & investment scheme
• sharing the costs of tickets to the movies, theater
• employee referral program
• charity initiatives

Recruitment stages

• Registration and application
• Telephone/Virtual interview with the recruiter
• Participation in the virtual recruitment panel
• Start of work

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

Apply now and upload you profile in English

Mars Polska sp. z o.o.

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love: M&M’S®, SNICKERS®, TWIX®, MILKY WAY®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, ORBIT®, SKITTLES®, UNCLE BEN'S®. Since our Associates are as different as our products are, we offer each of them an individual approach to development and want to ensure a long career.

The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day. The world we want tomorrow starts with how we do business today.

Mars operates in more than 80 countries, in Poland for nearly 30 years. Our offices and factories are located in Warsaw, Poznań, Niepołomice near Kraków, Sochaczew and Błonie. Our sales department is active throughout the country. In addition to production and sales, Poland is also home to global shared service centers.

This is how we work