IDT Marketing Business Analyst CRM (f/m)

Your responsibilities

• Ensuring the right implementation and system integration of CRM systems (ie Salesforce, Hubspot), Surveys (Qualtrics and similar tools) and IAM solutions in scope as per the definition of business requirements and leading the implementation of the technical components.
• Manage global, regional and local vendors. Coordinate and orchestrate their tasks and the contracted services provided by them.
• Ensure resolution of system and/or integration issues with the scope of CRM, Surveys and IAM and consumer facing issues impacting development and business as usual.
• Ensure compliance with global Digital Marketing Technology policies and standards.
• Cooperate with and link the local and global IDT Digital Marketing team members, represent the entity on functional and business forums.
• Do business analysis activities to support the deployment of global / regional / local solutions as per project and BAU setup.

Our requirements

• Ensuring the right implementation and system integration of CRM systems (ie Salesforce, Hubspot), Surveys (Qualtrics and similar tools) and IAM solutions in scope as per the definition of business requirements and leading the implementation of the technical components.
• Manage global, regional and local vendors. Coordinate and orchestrate their tasks and the contracted services provided by them.
• Ensure resolution of system and/or integration issues with the scope of CRM, Surveys and IAM and consumer facing issues impacting development and business as usual.
• Ensure compliance with global Digital Marketing Technology policies and standards.
• Cooperate with and link the local and global IDT Digital Marketing team members, represent the entity on functional and business forums.
• Do business analysis activities to support the deployment of global / regional / local solutions as per project and BAU setup.

What we offer

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• integration events
• no dress code
• parking space for employees
• employee referral program

British American TobaccoPoland has an exciting opportunity for an IDT Marketing Business Analyst CRM in Warsaw

To lead and manage the implementation, integration and maintenance of Consumer Relationship Management (CRM) and Consumer Experience (CX) digital solutions, including but not limited to CRM, Surveys, and Identity & Access Management (IAM) across the Central Europe (CE) Marketing Technology ecosystem.

British American Tobacco

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

This is how we work