ServiceNow AI Engineering Manager (m/f/d)

About the project

The AI Engineering Manager designs, builds and evolves ServiceNow solutions using Artificial Intelligence (AI) and Generative Artificial Intelligence (GenAI) capabilities. The role accelerates value creation while maintaining high standards of quality, security and reliability, and supports the ServiceNow Delivery Center’s transformation into an AI-mature delivery organization.

Your responsibilities

• Deliver high-quality ServiceNow solutions by applying and promoting Artificial Intelligence (AI)-enabled engineering practices throughout the application lifecycle
• Use ServiceNow Artificial Intelligence (AI) capabilities to improve productivity, quality, security, scalability and cost-efficiency
• Identify and implement improvements to engineering practices, tools and workflows through responsible Artificial Intelligence (AI) adoption
• Contribute to the development and communication of reusable standards, guidelines and best practices across ServiceNow Delivery Center teams
• Act as an Artificial Intelligence (AI) champion by supporting and mentoring team members in adopting new technologies and AI-driven ways of working
• Monitor Artificial Intelligence (AI) engineering trends, lead responsible experimentation and translate learnings into practical, reusable practices
• Lead Artificial Intelligence (AI)-related innovation topics and cross-functional task forces
• Contribute to key performance indicators and measurement frameworks covering Artificial Intelligence (AI) adoption, productivity, engineering quality, delivery acceleration and business value

Our requirements

• At least five years of experience working with the ServiceNow platform in solution design, development, platform engineering or architecture roles
• Strong hands-on experience with ServiceNow Now Assist, including creating skills, agents and agentic workflows
• Hands-on experience with ServiceNow Build Agent and Integrated Development Environment (IDE) developments
• Knowledge of GitHub and Git-based development
• Experience defining and implementing development standards, governance frameworks, reusable assets, developer guidelines and best practices
• Strong understanding of Continuous Integration and Continuous Delivery (CI/CD) and Development and Operations (DevOps) practices
• Expert knowledge of development on the ServiceNow platform
• Ability to apply modern engineering practices across design, coding, testing, deployment and operations
• Curiosity, proactivity, adaptability and motivation to work with rapidly evolving technologies
• Strong collaboration and communication skills, including the ability to influence without formal authority
• Detail-oriented and quality-focused approach
• Ability to work independently with minimal supervision while maintaining productivity and accountability
• Fluent written and spoken English
• Experience with the ServiceNow Software Development Kit (SDK), Visual Studio Code, GitHub Copilot or prompt engineering is an advantage
• Managerial or team leadership experience is an advantage

What we offer

• Competitive pay and attractive annual bonus
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them
• Promoting from within culture
• Freedom with responsibility, as we trust your competencies and your ability to manage your time and scope of work
• Lot of flexibility in terms of work arrangements, including working from the office or from home
• Private medical care with various options to choose from and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit, including extended paid paternity leave and fully paid maternity leave
• Multisport cards
• Wide variety of training, webinars and professional courses on our e-learning platforms, including sponsored certification programs for employees fulfilling the admission criteria
• Modern office with traditions at Art Norblin Factory, in a convenient location and equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of over 40 different nationalities

Benefits

• JTI Benefit Platform
• Free beverages, snacks, fruit, sandwiches, and popcorn
• Employee Assistance Program (EAP)
• Employee Share Purchase Plan
• 20 weeks of paid family leave for new parents
• Anniversary Award Program
• Quick Reward Program
• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate sports team
• retirement pension plan
• saving & investment scheme
• corporate credit card
• corporate library
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• sharing the costs of holidays for kids
• employee referral program
• charity initiatives

JTI GBS POLAND Sp. z o.o.

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com