Senior Service Reliability Engineer / Architect

Location: Krakow (preferred)

Working model: Hybrid – approximately 8 days per month in Krakow

Contract: Contractor

Start date: Potentially in 3–6 months, subject to resource availability

Context

Looking for highly specialised engineers and architects who can design and build reliability tools and capabilities, rather than generic IT or DevOps profiles. The objective is to address an existing skills gap, strengthen internal expertise and improve end-to-end reliability across complex business services supported by multiple applications, teams and projects.

Key Responsibilities

• Design and build tools and capabilities to improve end-to-end service reliability and observability in cloud environments.

• Improve the resilience and security of critical business services.

• Establish end-to-end visibility across applications, infrastructure and service dependencies.

• Define and implement service-level indicators, SLAs and operational procedures (SOPs).

• Establish and coordinate transversal teams across engineering, operations and external contractors.

• Work with service owners and stakeholders to improve service performance and operational resilience.

• Support the development of internal reliability engineering capabilities and reusable solutions.

• Contribute to the governance and operational management of critical business services.

Required Profile

• Senior-level experience in Service Reliability Engineering, Site Reliability Engineering (SRE) or a closely related discipline.

• Strong technical expertise in designing and building reliability or observability tools.

• Experience working with complex, business-critical services and distributed application landscapes.

• Understanding of service resilience, security, operational performance and end-to-end service dependencies.

• Experience defining SLAs, SOPs and service operating models.

• Ability to coordinate transversal teams and work effectively with external contractors and strategic partners.

• Strong communication skills, technical credibility and a confident, assertive approach to stakeholder management.

• Ability to help build internal expertise and establish sustainable engineering capabilities.

Preferred Location and Availability

Krakow is the preferred location, as the team is being developed there. Candidates based in Brussels, London or Paris may also be considered. Availability to work in Krakow approximately 8 days per month is expected.

Opportunity

This is a specialised opportunity for an experienced engineer or architect who can combine deep technical expertise with service-level thinking and help develop Service Reliability Engineering capabilities.