Solution Engineer [One Trust] Digital Commerce

About the project

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

We are seeking a skilled and detail-oriented Solution Engineer to lead the configuration, integration, customization, and ongoing optimization of the OneTrust platform across our organization. This role serves as the technical backbone for privacy, security, and governance programs—translating regulatory and business requirements into scalable, automated solutions within the OneTrust ecosystem.

You will work at the intersection of technology, compliance, and business operations, partnering closely with Privacy, Legal, Security, IT, and Data teams to design and deliver end-to-end solutions.

Your responsibilities

• configuring and maintaining OneTrust modules (Privacy, Consent, Vendor Risk, GRC, etc.) in alignment with business and regulatory requirements
• designing and implementing integrations between OneTrust and enterprise using APIs, connectors, and middleware
• gathering business, legal, and technical requirements from stakeholders and translating them into scalable technical solutions
• conducting thorough testing (functional, regression, UAT) of all configurations and integrations before production deployment
• developing and maintaining technical documentation including solution architecture, runbooks, SOPs, and configuration guides
• providing training, demonstrations, and ongoing technical support to end-users, administrators, and business stakeholders
• monitoring platform performance, staying current with OneTrust releases, and proactively recommending enhancements and new capabilities
• ensuring all platform configurations and data handling practices remain aligned with applicable privacy regulations and internal policies.

Our requirements

• 4+ years in solution engineering, technical consulting, or platform administration
• 2+ years hands-on experience configuring and administering OneTrust (any modules)
• experience building API integrations (REST, JSON, OAuth/SSO)
• basic SQL knowledge for data queries and validation
• familiarity with privacy regulations (GDPR, CCPA, or similar)
• strong communication skills — able to work with both technical and business teams
• ability to work collaboratively within a team and communicate clearly in English (strong written & verbal).

Optional

• OneTrust certification (any module)
• familiarity with Jira, Salesforce
• experience with cookie/consent management implementations
• background in FMCG Industries
• exposure to Agile/Scrum delivery methodologies.

What we offer

• hybrid ways of working
• private medical healthcare
• attractive performance bonus
• Sodexo pre-paid card
• life insurance
• employee referral program
• wide range of trainings
• local and global job opportunities within HEINEKEN
• parking space
• open bar once a week
• we are ACCA Approved Employer

Benefits

• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays
• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

HEINEKEN Business Services Poland

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

This is how we work