Senior Microsoft Business Applications & AI Engineer

About the project

As a Senior Microsoft Business Applications & AI Engineer, you sit at the intersection of enterprise engineering and intelligent automation. You lead the design and delivery of Dynamics 365 and Power Platform solutions — integrating AI capabilities that drive measurable business impact for global clients. Your technical decisions directly shape Capgemini's Microsoft CX practice and the digital experiences of millions of end users.

You will join Capgemini's Digital Customer Experience (DCX) practice - one of the largest Salesforce delivery teams in Poland. We work across the full Salesforce ecosystem (Sales, Service, Experience, Data Cloud, Agentforce, Industry Clouds) and deliver to clients from financial services, telco, utilities, manufacturing, retail, life sciences, and the public sector. You will be assigned to a project that best matches your domain background and career direction.

Your responsibilities

• lead delivery of Dynamics 365 & Power Platform solutions within Agile teams;
• extend platform capabilities through pro-code customization (plugins, PCF, custom connectors);
• design and implement AI-powered experiences using Copilot Studio, AI Builder, and Microsoft Foundry;
• build and maintain enterprise integrations across ERP, CPQ, telephony, and SaaS systems;
• champion CI/CD pipelines and DevSecOps practices using Azure DevOps or GitHub Actions;
• collaborate with Architects and Functional Consultants to shape the right solution approach.

Our requirements

• hands-on with Dynamics 365 (Contact Center/Sales/Service) and Power Platform (Dataverse, Apps, Automate, Pages);
• proficient in C#, and JavaScript/TypeScript; comfortable with PowerShell/Bash and Infrastructure-as-Code (Bicep/ARM/Terraform);
• experience with Azure Integration services — Functions, Logic Apps, Service Bus, and API Management;
• familiarity with Copilot Studio, AI Builder, or Azure OpenAI integrations into business workflows;
• translates complex business needs into scalable solutions, balancing configuration vs. customization trade-offs with a cost/value mindset;
• analytical and adaptable — follows the Microsoft roadmap closely and thrives in ambiguous, fast-moving delivery environments;
• influences technical direction across cross-functional teams and communicates with confidence to both technical and non-technical stakeholders.

Optional

• Microsoft certifications (PL-600, PL-400, AZ-204, AI-102, AB-100) are a strong plus.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.

Benefits

• free chat/call with a therapist
• Multisport card
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• corporate sports team
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• redeployment package
• christmas gifts
• employee referral program
• charity initiatives

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

This is how we work