IFS Support Specialist (ERP)

About the project

As an IFS Support Specialist (ERP), you will be the primary point of contact for ERP-related support in our Poland office. You will provide technical and functional support for our ERP landscape, with a particular focus on application administration, troubleshooting, configuration, integrations, release and continuous improvement. This role bridges technical understanding with business process insight, making it ideal for someone eager to grow in a dynamic, multinational environment.

Employer: International sensor company

Location: Bielsko-Biała (hybrid work model with mandatory office visits 1- 2 days every month)

This is how we organize our work

This is how we work

• agile
• scrum

Your responsibilities

• Take ownership of technical and functional ERP incidents, service requests and improvement initiatives, from initial investigation through resolution, testing and implementation, escalating to external partners or vendors when required
• Maintain support documentation, including tickets, configuration changes, user guides, and FAQs
• Assist with ERP administration, including user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement initiatives
• Support the administration, monitoring, and troubleshooting of server infrastructure and database environments related to business applications, including configuration, patching, upgrades, backup and recovery, and performance monitoring
• Collaborate with infrastructure engineers, application teams, Key Users, Business Process Managers, and external technology partners to ensure the availability, performance, and security of business-critical systems
• Support end-user training by preparing materials, providing guidance on application functionalities, and facilitating knowledge transfer
• Communicate clearly and professionally in English with local and international stakeholders

Our requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field
• 3+ years of professional experience in a similar role
• Demonstrable understanding of business processes within manufacturing, supply chain, or finance environments
• Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server
• Strong analytical and problem-solving skills across application and infrastructure domains
• Excellent English communication skills, both written and spoken
• Ability to identify next steps, manage assigned tasks and backlog items, follow up actions, and communicate blockers proactively with limited supervision
• Eagerness to learn and adapt in a multicultural, technology-driven environment

Optional

• Familiarity with ERP platforms such as IFS, SAP, or similar solutions
• Experience with ticketing platforms such as Jira or ServiceNow
• Familiarity with documentation and knowledge management tools such as Confluence or SharePoint
• Exposure to user training, onboarding, or knowledge transfer activities

What we offer

• You will be part of a growing international team working on infrastructure, cloud, application-related technology, and modernization initiatives
• Exposure to a broad and diverse global IT landscape
• Direct collaboration with infrastructure engineers, application teams, international colleagues and external technology partners
• A hybrid working mode
• Opportunities to further develop both technical and project management skills
• A collaborative environment with direct access to IT leadership
• The opportunity to make a visible contribution to the modernization of our global IT environment

Recruitment stages

• online interview
• online interview
• online interview (optional)

WINGED IT SP Z O O

Winged IT is a Polish Tech Recruitment, Outstaffing, and Consulting Company with over 100 clients from 4 continents.

We deliver Tech Talents from Central and Eastern Europe, ready to work remotely from Poland or relocate to other countries.

We effectively support international companies in establishing their remote (in-house or oustaffed) engineering teams in Poland – to learn why to choose Poland, please visit our dedicated website https://doITinPoland.com/.

This is how we work