L3 Support Engineer (Azure, M365, AVD & Automation)

About the project

We are looking for two L3 Support Engineers to join the team from logistics industry and support a Microsoft cloud environment covering Azure, Microsoft 365, Identity, Networking, and Azure Virtual Desktop. The role combines around 75% supporting tickets and 25% helping with automations.

Work Mode: remote

Start of the project: ASAP

Duration of the project: till the end of 03/27, with a possibility of extension

Your responsibilities

• Take end-to-end ownership of complex incidents managed through ServiceNow or Jira, ensuring proper prioritization, documentation, SLA compliance, and escalation.
• Troubleshoot advanced issues across Azure infrastructure, VMs, storage, networking, Microsoft 365, Entra ID, Windows 10/11, and Azure Virtual Desktop.
• Investigate Exchange Online, SharePoint, OneDrive, Teams, M365 Apps, Conditional Access, DNS, NSGs, Private Endpoints, VPN, and ExpressRoute issues.
• Monitor and analyze Azure Monitor and Microsoft Defender alerts using logs, workbooks, and KQL queries.
• Perform root-cause analysis and coordinate incident resolution across technical teams.
• Automate operational activities using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
• Support infrastructure-as-code processes using Terraform and CI/CD pipelines.
• Maintain technical documentation, scripts, operational runbooks, and change records.
• Communicate technical findings, business impact, and next steps clearly to stakeholders.

Our requirements

• Strong experience in L3 support, cloud operations, or infrastructure support.
• Advanced knowledge of Microsoft Azure and Microsoft 365 administration.
• Hands-on experience with Entra ID, Azure Virtual Desktop, Windows 10/11, and FSLogix.
• Good understanding of networking, including DNS, NSGs, routing, Private Endpoints, VPN, and ExpressRoute.
• Strong PowerShell scripting and automation skills.
• Experience with Azure Monitor, Microsoft Defender, diagnostic logs, and KQL.
• Knowledge of infrastructure as code, version control, and CI/CD.
• Experience with ServiceNow or Jira and structured incident and change management processes.
• English on an advanced level (min. B2)

Optional

• Terraform; Azure Automation/Functions

What we offer

• Dedicated Agent support – your go-to person for project continuity, client communication, day-to-day administration, and long-term professional development
• Access to Darize Learning & Development – our internal development platform featuring webinars, industry reports and articles, access to learning platforms such as DataCamp and Coursera, and regular invitations to technical, business, and lifestyle events
• Community and networking events – from Kick-Off trips, Christmas celebrations, and Summer Sport Games to family picnics and cultural events for you and your loved ones
• Consultant Development Program – personalized professional development support based on current industry trends and market needs, delivered by experienced mentors and development advisors
• Comprehensive benefits package – including private healthcare, life insurance, a sports card for you and your family members, as well as access to employee discounts in Poland and abroad
• A community of experienced IT experts – exchange knowledge and collaborate with technology professionals who bring years of hands-on experience delivering complex technology projects (the average professional experience of our consultants in Poland exceeds 10 years)

Development opportunities we offer

• development budget
• external training
• industry-specific e-learning platforms
• intracompany training
• mentoring
• technical knowledge exchange within the company

Benefits

• Career Advisors Program
• Group Insurance
• Cafeteria Programs
• Awards for engagement
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• flexible working time
• integration events
• baby layette
• christmas gifts
• employee referral program

Recruitment stages

• Phone screening interview (up to 15 minutes)
• Online recruitment interview
• Project onboarding preparation

Darize

Some projects keep businesses running. Others help them evolve and grow. If you're more drawn to the latter, chances are we have a lot in common. At Darize, we work with organizations tackling complex technology challenges.

In IT, one challenge is always around the corner: before one project ends, it’s already time to think about the next. Add uncertainty, rate negotiations, and administrative tasks, and it’s easy to lose focus on what matters most. That’s why we do more than connect experts with projects. We provide stability, access to ambitious technology initiatives, and a community of experienced professionals, so you can focus on what you do best.

Darize brings together more than 2,500 consultants across 24 countries. In Poland, you may know us as 7N, the brand we built for over 20 years. We value expertise, long-term relationships, and a culture rooted in trust, quality, and Nordic values. We challenge the status quo and create an environment where people matter more than processes.