Agile Delivery Lead

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

Model: remote

Engagement: full-time

Responsibilities:

• Map the current ways of working across all teams, vendors and delivery areas.

• Identify overlaps, bottlenecks, priority conflicts and unclear ownership between the core DORIS team and the parallel streams (VEP, DAAAI, Veeva Professional Services).

• Present findings and a prioritised improvement roadmap to Governance and stakeholders

• Define how business-as-usual work and project work coexist in one delivery system.

• Decide and implement the backlog structure in ADO/VDO (Jira-class tooling): one backlog or several, how work is classified, how it flows, what the definition of ready and done looks like.

• Establish a prioritisation framework that works across competing demand from Veeva-mandated releases, business releases, on-demand interface requests and strategic initiatives.

• Design capacity and people-allocation models that prevent priority clashes and over-commitment of shared specialists.

• Re-establish delivery fundamentals where they have lapsed: sprint cadence, estimation and story points, refinement, sprint planning, review.

• Introduce planning in 90-day cycles and connect delivery activity to measurable business outcomes rather than output.

• Run and improve retrospectives so that they generate real, tracked change.

• Work side by side with Unit Lead, Squad Leads, BAs and vendor teams — coaching in the flow of work, not from a slide deck.

• Document the target operating model, cadences, roles and metrics.

• Build the capability in the existing leadership layer so the system keeps running without you.

Requirements:

• Proven experience as a Delivery Manager, Agile Delivery Lead, Agile Coach or similar in a multi-team, multi-vendor enterprise environment.

• Track record of designing and implementing ways of working, not just running an existing process — including at least one end-to-end transformation you personally led.

• Strong command of agile delivery mechanics: backlog design, estimation and story points, sprint cadence, refinement, retrospectives, flow metrics.

• Hands-on experience with Azure DevOps (ADO) or an equivalent tool (Jira), including backlog architecture, work-item hierarchy, boards, queries and reporting.

• Experience balancing BAU/run work against project and initiative delivery in one capacity pool.

• Demonstrated ability to prioritise across competing stakeholders and to make allocation decisions stick.

• Outcome-oriented planning experience — OKRs, quarterly or 90-day planning cycles, and connecting delivery to business results.

• Excellent stakeholder management and facilitation skills at IT management level.

• Fluent English, written and spoken (working language of the project).

Nice to have

• Experience in pharma, life sciences or another regulated industry.

• Familiarity with GxP, CSV and GAMP 5 validation processes and their impact on delivery cadence.

• Exposure to Veeva Vault (RIM, Submissions, Publishing) or comparable regulatory/document management platforms.

• Experience working with platform-vendor release calendars and external implementation partners.

• Background in data/interface delivery (database views, integrations with satellite systems).

• Experience introducing automation or AI capabilities into an existing delivery landscape.

• Relevant certifications (e.g. SAFe, PSM/CSM, ICAgile, PMI-ACP).

We offer:

• B2B contract (up to 180 PLN net/h + VAT)

• Fully remote service delivery

• Broad range of projects (internal, international) - genuine variety of clients and tasks

• Budget for skills development and certifications as part of the collaboration

• Regular collaboration reviews and discussion of project scope

• Additional benefits available as part of the collaboration

• Networking and team-building events for project teams