L3 Support Engineer (Azure & M365)

Location | Gdańsk | 100% Remote  

More about this opportunity 

Join NATEK as an Azure & Microsoft 365 Infrastructure Consultant and become part of a consulting team supporting a large-scale infrastructure  stabilization initiative in Gdańsk. The project focuses on ensuring the reliability,  performance, and continuous improvement of a Microsoft-based environment,  with a strong emphasis on Azure Virtual Desktop (AVD), Microsoft Azure,  networking, identity services, and Microsoft 365. You will play a key role  in resolving complex technical challenges, enhancing operational efficiency,  and driving automation initiatives that strengthen the overall IT ecosystem. 

Your responsibilities 

• Deliver advanced L3 support for critical and complex infrastructure-related  incidents across Azure, Microsoft 365, AVD, networking, identity, and Windows  environments. 

• Investigate and troubleshoot technical issues, coordinating diagnostics,  escalations, and resolution activities while ensuring adherence to SLA  commitments. 

• Conduct in-depth root cause analysis (RCA) and implement long-term corrective  actions to prevent recurring incidents. 

• Monitor and analyze system performance, alerts, and security events using tools  such as Azure Monitor, Microsoft Defender, and KQL-based investigations. ▪ Identify recurring operational challenges, infrastructure bottlenecks, and areas  requiring process improvements. 

• Propose and document opportunities for automation, optimization,  and service enhancement across the IT landscape. 

JOB DESCRIPTION

• Develop and maintain automation solutions utilizing PowerShell, Azure  Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API where applicable. 

• Support Infrastructure-as-Code practices through Terraform and CI/CD-based  deployment approaches. 

• Create, maintain, and improve technical documentation, operational procedures,  runbooks, validation plans, and rollback processes. 

• ollaborate with technical teams and business stakeholders, providing clear  communication and maintaining high-quality ticket documentation.

• Actively contribute to increasing the stability, scalability, and operational maturity  of the Microsoft environment. 

Our requirements 

• Proven experience in L3 infrastructure support within enterprise-scale  environments. 

• Strong hands-on knowledge of Microsoft Azure, Azure Virtual Desktop  (AVD), Microsoft 365, and hybrid identity solutions. 

• Solid understanding of networking concepts, including troubleshooting  connectivity, security, and performance-related issues. 

• Experience performing advanced incident diagnostics, problem  management, and root cause analysis. 

• Hands-on expertise in PowerShell scripting and operational automation. ▪

• Practical experience with Azure Monitor, Microsoft Defender, and KQL  queries. 

• Familiarity with change management, IT operational processes,  and working within SLA-driven environments. 

• Experience creating and maintaining technical documentation  and operational runbooks. 

• Strong analytical and problem-solving skills with a continuous  improvement mindset. 

• Ability to work independently and effectively cooperate with cross functional teams and stakeholders. 

• Fluent English communication skills. 

You will be preferred if you have 

• Experience with Terraform and Infrastructure as Code (IaC) practices. ▪ Knowledge of CI/CD pipelines for infrastructure deployment  and configuration management. 

• Hands-on experience with Azure Automation, Logic Apps, Azure  Functions,Intune, and Microsoft Graph API. 

• Relevant Microsoft certifications related to Azure, Microsoft 365,  or security.

• JOB DESCRIPTION 

• Previous involvement in infrastructure modernization, optimization,  or large-scale transformation projects. 

• Polish language skills  

Our offer 

• Long-term cooperation based on our values: education, partnership,  and responsibility 

• Work on projects dedicated to the world's largest brands in the financial  and telecommunications sectors 

• Opportunity to exchange experiences in an international environment and grow  within projects delivered in Poland or other countries: Slovakia, Czech Republic,  Bulgaria 

• Work in a modern environment with innovative technologies 

• Flexible working hours 

• Private medical care 

• Multisport card or My Cafeteria 

• Life insurance 

• NATEK Loyalty Club 

• Opportunity to join a socially responsible community and participate in company  initiatives 

• For contractors – entitlement to 23 additional service days per year ▪ Additional paid day off for volunteering for employees on employment contract 

About NATEK 

Established in Brno, Czech Republic in 2004, we have been working with world leaders  in the IT industry from day one. We are an experienced company with in-depth  knowledge of building high-performing IT project teams.  

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our  clients make improvements in their performance while providing our employees with a  work environment based on partnership.  

Our teams’ experience in various industries (FMCG, banking, automotive,  telecommunication) allows us to properly anticipate clients’ needs. Thanks to our  expertise we develop customized solutions. Our recruitment department can match IT  experts to the rights projects to provide a win-win situation.