Senior Warehouse Operation Specialist (Control Tower)

Your responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.
• Support live incident management and maintain communication until operations return to a stable condition.
• Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.
• Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Our requirements

• Experience in warehouse operations, logistics, fulfilment, transport, supply chain, planning, or operational coordination.
• Strong ability to work with real-time operational data and make structured recommendations.
• Understanding of warehouse workflow, capacity constraints, replenishment, picking, packing, shipping, and transport dependencies.
• Experience with incidents, escalations, operational monitoring, or change coordination is preferred.
• Good Excel and reporting skills; Power BI or similar tools are advantageous.
• Strong written and verbal communication skills.
• Ability to work calmly under pressure and manage several priorities at the same time.
• Professional English proficiency.

What we offer

• Private medical care at Luxmed
• Fully employer-funded life & health insurance at Nationale-Nederlander
• Multisport card
• Subsidized lunches for 1 PLN (meat, vegetarian, or Chinese options)
• 30% discount at SHEIN
• Free parking
• Company benefit fund
• Employee referral program
• Multiple team-building activities throughout the year
• Fruits and healthy snacks at work

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• coffee / tea
• drinks
• parking space for employees
• extra social benefits
• holiday funds
• family picnics

Recruitment stages

• Rozmowa rekrutacyjna HR
• Rozmowa rekrutacyjna z Managerem oraz HRBP

Working hours:

Sun. - Wed. - Day Shift - 6:00 - 16:45

Sun. - Wed. - Night Shift - 18:00 - 4:45

Wed. - Sat. - Day Shift - 6:00 - 16:45

Wed. - Sat. - Night Shift - 18:00 - 4:45

After each shift there are 3 days off.

SHEIN

SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 160 countries worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

Learn more about SHEIN by following us at https://careers.shein.com/ and Homepage - SHEIN Group.

This is how we work