Service Manager

Your responsibilities

• This role is focused on establishing operational excellence through external partnerships:
• Service System Creation: Design and implement a comprehensive, outsourced service and maintenance system to support a rapidly growing robot fleet.
• Partner Management: Hand in hand with Procurement team identify, onboard, and manage external service providers across various European locations. Define clear scope, SLAs/KPIs, and cost structures.
• Operational Excellence: Define and monitor key service metrics (e.g., MTTR, First Time Fix Rate, Uptime) and drive continuous improvement with service partners using a data-driven approach.
• Budget & Cost Control: Manage the service and maintenance budget, negotiating favorable contracts and driving cost efficiency.
• Cross-functional Collaboration: Seamlessly interface with Engineering (Hardware/Software), Customer Success, and Project Management teams.

Our requirements

• Hands on approach: 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, ..), and communication protocols.
• Service Experience: additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
• Outsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
• Contracts: Expertise in defining, negotiating, and managing third-party contracts and Service Level Agreements (SLAs).
• Technical Knowledge: Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi-site installed hardware base.
• Attitude: Highly energetic, hands-on, and results-oriented.
• Ability to travel up to 30-40% of the time (peak) for partner auditing, training, and complex issue resolution.
• Excellent communication skills in English.

What we offer

• We build robots powered by AI
• We have them in production at scale and see their real impact on critical operations.
• We test our code in unit tests, simulations and on real robots to make sure we can maintain stable KPIs in production!
• We’re still pretty small, so everyone has a direct impact on the final result
• Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as ABB, Dematic or Nvidia. Now we shape the future of smart robotics together!
• We combine world-class research with top notch engineering and apply it to solve real problems
• Play with robots every day
• Salary: 25,000 - 30,000 gross UoP per month + equity
• Relocation package
• Truly flexible working hours
• English-speaking environment

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• integration events

What should you expect once you apply?

• Recruiter phone screen
• Hiring Manager interview
• Technical interview
• Homework & visit to our office
• Important: Feedback after completing the recruitment process.

NOMAGIC sp. z o.o.

Nomagic provides services based on Intelligent Robotics to e-commerce and retail leaders wishing to get one step closer to full automation. Our robotic solutions offer efficient item handling to pick from storage, sort or pack a large variety of SKUs. They provide performance, reliability and scalability. Nomagic brings expertise in robotics, cloud and deep learning together with experience in logistics. This combination leads to achieving the throughput and autonomy necessary to deliver ROI below 2 years and cost reductions up to 75%.