IT Governance Manager (Individual Contributor) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As an IT Governance Manager, you will be accountable for defining, institutionalizing, and enforcing the Group-wide IT governance framework across all Technology Towers. You will work closely with C-level executives and senior leaders, shaping how IT operates globally, ensuring regulatory compliance, and aligning technology decisions with corporate strategy and Board expectations. Your role will have direct, enterprise-wide impact on the IT operating model, governance structures, and risk posture. 

How you will get the job done

• leading the definition, implementation, and continuous improvement of the Group-wide IT governance framework, including policies and standards

• defining and enforcing governance principles across business units and geographies, ensuring structures are binding, auditable, and regulatory-compliant

• advising C-level executives on IT governance, risk exposure, and standards rollout, preparing high-quality materials for executive committees and Board-level decision-making

• driving harmonization and maturity of governance practices across regions, ensuring transparency of standards, service quality, and operational effectiveness

• steering governance-related transformation initiatives with Group Technology-wide impact

• supporting the creation and review of IT strategy to ensure alignment with business requirements

• coordinating and aligning with regional and functional stakeholders to secure consistent adoption of Group governance standards

Skills and experience you will need

• fluency in English (written and spoken business language)

• master’s degree (or equivalent) in Information Technology, Business Administration, Finance, Law, or a related discipline

• significant experience in IT governance within global, complex, matrix organizations (ideally in Insurance, Reinsurance, or Financial Services)

• strong knowledge of IT governance frameworks (e.g. COBIT, ITIL, ISO standards) and regulatory environments

• solid understanding of IT risk management, outsourcing governance, cloud governance, and operational resilience

• proven experience advising C-level stakeholders and preparing executive/Board-level materials

• excellent stakeholder management and influencing skills at senior/executive level

• strong analytical, conceptual, and communication skills, with the ability to simplify complexity and lead through expertise

Nice to have

• German language skills

• experience in insurance, reinsurance, or broader financial services

• prior involvement in large-scale IT transformation or operating model redesign initiatives

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!