Chief Technology Officer

• Position: CTO

• Location: Warsaw, Poland

• Working mode: Hybrid

About the company:
Our client specializes in delivering and developing advanced Contact Center solutions for large organizations. They support businesses in optimizing customer service processes through modern, multi-channel communication systems. The company integrates technologies such as voice, chat, email, and social media into unified platforms. They also focus on continuous improvement of implemented solutions, leveraging data analysis and emerging technologies like AI. Their approach combines consulting, implementation, and long-term client partnership.

About our client

Our client is a technology company specializing in delivering modern Customer Experience, Contact Center, and CRM solutions for medium-sized and enterprise organizations. The company supports clients in digital transformation by designing and implementing omnichannel communication platforms, AI-powered automation, and advanced system integrations. Its portfolio includes projects built on leading cloud and customer engagement technologies, helping businesses optimize customer service processes and improve operational efficiency. The organization combines deep technical expertise with a strong business focus, delivering scalable and secure solutions tailored to clients’ needs.

About the role

We are looking for an experienced Chief Technology Officer who will shape and execute the company’s technology strategy while leading the growth of engineering and delivery teams. The role combines strategic leadership with hands-on oversight of complex technology projects, solution architecture, and organizational development. The successful candidate will work closely with executive leadership to drive innovation, expand the technology portfolio, and ensure high-quality project delivery for enterprise customers. This position requires extensive experience in Contact Center, CRM, cloud technologies, AI, and systems integration.

Key responsibilities

• Define and execute the company's technology strategy aligned with business objectives.

• Lead and develop engineering, implementation, integration, DevOps, and technical support teams.

• Essential: Proven experience overseeing complex Contact Center and CRM implementation projects for enterprise clients.

• Essential: Proven experience designing scalable, secure omnichannel solution architectures and supervising integrations with CRM, ERP, AI, telecommunication, and BI platforms.

• Establish technology standards, governance, security policies, and quality assurance processes.

• Support business development activities by participating in technical workshops and pre-sales engagements.

• Manage technology budgets, vendor relationships, project risks, and organizational change initiatives.

• Ensure compliance with security standards, GDPR requirements, and business continuity processes.

Requirements

• 8+ years of experience in the IT industry, including experience as senior technology leadership role (CTO, Head of Technology, IT Director, Solution Director, or similar).

• Proven experience delivering enterprise Contact Center and CRM solutions.

• Strong background in leading technical teams and managing complex implementation and integration projects.

• Experience with cloud platforms (AWS, Azure, or Google Cloud), containerization (Docker, Kubernetes), CI/CD, Infrastructure as Code, and modern integration technologies (REST, SOAP, GraphQL, Middleware, ESB).

• Knowledge of Contact Center platforms such as Genesys, NICE, Five9, Avaya, Cisco, Talkdesk, ContentGuru, or similar.

• Practical experience with CRM platforms including Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, or Odoo.

• Understanding of AI, Generative AI, LLMs, Conversational AI, Speech Analytics, chatbots, voicebots, and business process automation.

• Excellent leadership, stakeholder management, budgeting, and communication skills.

• Higher education in Computer Science, Telecommunications, Engineering, or a related field.

• MBA or industry certifications (TOGAF, ITIL, PMP/Prince2, Azure Architect, Salesforce Architect, ISO 27001) will be considered an advantage.

Offer

• Employment based on an employment contract or B2B agreement.

• Competitive salary of up to 35,000 PLN (depending on experience and employment type).

• Training budget supporting continuous professional development.

• Private healthcare (Medicover) or Multisport card.

• Opportunity to shape the technology strategy of a growing organization and work with modern cloud, AI, and Customer Experience solutions.