BMC Discovery Expert, IT Service Configuration Management team

Your responsibilities

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea's transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for an experienced BMC Discovery Expert to join IT Service Configuration Management team on a full-time employment agreement. Nordea is a place where traditions meet tomorrow. We're not just a bank; we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people's daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Meet the IT Service Configuration Management team. Our role is to provide centralised ICT Asset and Configuration process and operations within BMC Helix ITSM system.

Main responsibilities in this role:

* Review, analyse, coordinate and maintain efficient operations between BMC Discovery and Helix CMDB

* BMC Discovery monitoring, troubleshooting, housekeeping

* BMC Discovery TPL development, synchronization and reconciliation

* Application Modelling development and maintenance

* Identify improvements potential and develop technical solutions

* Cooperate with data owners, architects, and various subject matter experts including BMC vendor

The role is based in Poland - Gdańsk/Gdynia or Finland - Helsinki.

Our requirements

Who you are

This is the right role for you if you:

* Are self-driven and proactive with a positive attitude and integrity

* Have analytical mind and curiosity

* Are quality oriented

* Collaborate and connect with others easily

* Are ambitious and structured problem solver that demonstrates good judgement & practical sense with limited information at hand

* Demonstrate experience IT Service Management Operations

Your background and skills include:

* Professional and hands on experience with BMC Discovery/ServiceNow Discovery

* Experience with upgrades to the BMC/ServiceNow Discovery tool

* Experience in building automations and workflows

* Experience in scripting/writing patterns (BMC/ServiceNow Discovery and SQL)

* Experience in Service Modelling (CAM, SAM or Blueprint)

* Knowledge of architecture and configurations of IT infrastructure components

* Experience working with ITSM tools (Remedy, ServiceNow, Helix)

* High skills in communication

* Fluency in written and spoken English

It would be ideal if you also:

* Are familiar with Agile methodology

* Have experience in ITSM processes and understanding of ITIL methodology

If this sounds like you, get in touch!

Benefits

• Sports membership cards
• Nordea Seniority Benefit
• Wellbeing platform
• Hybrid working options
• Flexible benefits platform
• private medical care
• life insurance
• flexible working time
• integration events
• corporate gym
• corporate sports team
• retirement pension plan
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• redeployment package
• employee referral program
• charity initiatives

NORDEA Bank Abp SA Oddział w Polsce

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

This is how we work