Production Support Specialist

Technologies we use

Expected

• SQL

Optional

• Microsoft Dynamics
• AWS
• Azure
• Java
• Linux

About the project

We are looking for a Consultant Specialist to provide production support for PB Client Onboarding and PB Client Reporting systems. You will play a key role in ensuring system stability, incident management, and continuous improvement initiatives in collaboration with development, DevOps, and SRE teams.

Sounds like your kind of challenge?

Your responsibilities

• Deliver production support for critical PB Client Onboarding and Reporting systems.
• Perform incident analysis and collaborate with the development team on solutions.
• Manage Incidents and Problem Records through ServiceNow (SNOW) following standard ITIL processes, acting as Problem Coordinator.
• Respond to system alerts, ensuring timely corrective actions.
• Support ongoing technical and process improvements, working closely with DevOps, SRE, and support teams.
• Provide off-hours support, including weekend release or maintenance activities when required.
• Note: Detailed project information will be shared during the recruitment process.

Our requirements

• Solid technological background and hands-on technical aptitude.
• Strong teamwork and collaboration mindset.
• Prior experience in IT Support, DevOps, SRE, or IT Infrastructure Delivery (ITID) roles is beneficial.
• Awareness of risk identification, mitigation, and control principles.
• Curious and proactive mindset — someone who always wants to understand the root cause of issues.
• SQL and Database knowledge are a plus.
• Advantageous familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Experience managing incidents and change requests in ServiceNow (SNOW/GSD).

What we offer

• Flexible cooperation model
• Hybrid work setup – 6x/month from the office in Kraków
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

This is how we work on a project

• Continuous Deployment
• Continuous Integration
• DevOps
• testing environments

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Mindbox Sp. z o.o.

At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.

Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.