TS&O Technology Specialist - Cloud & Hosting

About the project

The TS&O HUB Technology Specialist – Cloud & Hosting is a key member of the HUB Cloud & Hosting Product Team responsible for ensuring secure, reliable, scalable, and cost-effective infrastructure services across HEINEKEN Operating Companies (OpCos).

The role acts as a technical expert and service owner representative across cloud, hosting, virtualization, backup, monitoring, infrastructure lifecycle management, and operational governance domains. The specialist collaborates with global and local stakeholders, external service providers, and technology partners to ensure alignment of infrastructure services with business priorities, enterprise architecture standards, security requirements, and operational excellence objectives.

The position supports strategic initiatives, drives continuous improvement, evaluates emerging technologies, and ensures the successful delivery and operation of hosting solutions across traditional datacenter, edge, and cloud environments.

Your responsibilities

• Service & Platform Management
• Manage and continuously improve Cloud & Hosting services delivered globally to OpCos.
• Ensure platform reliability, availability, performance, security, and compliance.
• Drive service standardization and adoption of global infrastructure standards.
• Support service lifecycle management including planning, deployment, operation, optimization, and decommissioning.
• Participate in product roadmap development and strategic planning activities.
• Infrastructure & Technology Leadership
• Act as Subject Matter Expert (SME) for:
• Virtualization platforms (VMware vSphere, VMware Cloud Foundation, Hyper-V)
• Microsoft Azure services
• Hybrid Cloud and Edge Computing platforms
• Windows and Linux server infrastructure
• Infrastructure monitoring and observability platforms
• Backup and Disaster Recovery solutions
• PKI and certificate lifecycle management
• Infrastructure automation and configuration management
• Evaluate new technologies and define recommendations for enterprise adoption.
• Support technology standardization initiatives across all OpCos.
• Ensure infrastructure solutions comply with architecture and cybersecurity standards.
• Vendor & Partner Management
• Work closely with strategic vendors and managed service providers.
• Review service quality, delivery performance, and operational KPIs.
• Support contract governance activities and technical vendor escalations.
• Provide technical guidance to suppliers and validate delivered solutions.
• Cloud & Hosting Governance
• Ensure adherence to Cloud & Hosting policies, standards, procedures, and best practices.
• Contribute to infrastructure governance forums, technical reviews, and design approvals.
• Support risk assessments and remediation activities.
• Maintain infrastructure documentation, standards, and operational procedures.
• Operations & Continuous Improvement
• Analyze operational incidents, recurring problems, and capacity trends.
• Drive root cause analysis and preventive improvement initiatives.
• Support major incident resolution and service restoration activities.
• Identify automation opportunities to improve operational efficiency.
• Drive reduction of technical debt and platform complexity.
• Monitoring & Observability
• Support implementation and optimization of enterprise monitoring solutions.
• Define monitoring standards, dashboards, alerting rules, and operational KPIs.
• Collaborate with stakeholders to improve proactive service management capabilities.
• Support observability initiatives leveraging tools such as New Relic and related monitoring platforms.
• Backup, Business Continuity & Disaster Recovery
• Support the definition and implementation of backup and recovery strategies.
• Ensure compliance with RPO/RTO objectives and business continuity requirements.
• Participate in disaster recovery planning, testing, and governance activities.
• Drive continuous improvement of resilience capabilities across cloud and hosting environments.
• Stakeholder Management
• Collaborate with global product teams, architects, security teams, OpCos, and suppliers.
• Translate business requirements into infrastructure solutions.
• Support OpCos with infrastructure strategy, planning, and technology decision-making.
• Facilitate knowledge sharing and foster collaboration across regional and global teams.

Our requirements

• Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 7-10 years of experience in Cloud & Hosting or Infrastructure Services.
• Experience managing enterprise-scale infrastructure environments.
• Experience working within multinational and multi-cultural organizations.
• Experience working with managed service providers and external vendors.
• Strong understanding of enterprise IT operations and service management practices.
• Experience providing technical leadership and mentoring, driving collaboration across global teams.
• Strong experience in several of the following areas:
• VMware vSphere, VCF, VVF and virtualization technologies
• Microsoft Azure and Hybrid Cloud solutions
• Windows Server infrastructure
• Linux operating systems
• Storage and backup technologies
• Disaster Recovery and High Availability solutions
• Infrastructure Monitoring and Observability platforms
• Networking fundamentals (DNS, Load Balancing, Firewall concepts)
• Public Key Infrastructure (PKI) and Certificates
• Infrastructure Automation (PowerShell, Ansible, Terraform)
• CMDB and Asset Management processes
• Cloud cost optimization and capacity management
• Security and compliance controls for infrastructure environments

Optional

• Microsoft Azure certifications
• VMware certifications (VCP, VCAP)
• ITIL Foundation or higher
• Agile certifications
• Project Management certification (PMP, PRINCE2).

What we offer

• hybrid ways of working
• private medical healthcare
• attractive performance bonus
• Sodexo pre-paid card
• life insurance
• employee referral program
• wide range of trainings
• local and global job opportunities within HEINEKEN
• parking space
• open bar once a week
• we are ACCA Approved Employer

Benefits

• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays
• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

HEINEKEN Business Services Poland

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

This is how we work