Senior Salesforce Developer

At Cyclad, we work with top international IT companies to help them deliver cutting-edge technologies that shape the future. We are currently looking for an experienced Senior Salesforce Developer to join an international Run & Grow team responsible for supporting and continuously enhancing a Salesforce platform used across the B2B customer journey, covering processes from Lead-to-Order to Order-to-Activation. You will combine hands-on production support with Salesforce development, ensuring platform stability while delivering enhancements based on evolving business and customer needs.

Project information:

• Type of project: IT Services

• Office location: Wrocław, Poland

• Work mode: 100% Remote within Poland / Hybrid for candidates based in Wrocław

• Budget: 120–150 PLN net/h – B2B

• Project length: Long-term

• Allocation: Approx. 80% Run / 20% Grow

• Only candidates with citizenship in the European Union and residence in Poland

• Start date: ASAP (depending on candidate's availability)

Project scope:

• Provide day-to-day production support for the Salesforce platform

• Manage, investigate, and resolve production incidents and application defects

• Support Customer Service Representatives using Salesforce for B2B customer processes

• Perform Salesforce administration activities related to production support

• Handle deployments, service requests, data corrections, and data patching

• Troubleshoot technical and functional issues to ensure platform stability and service continuity

• Deliver small to medium-sized Salesforce enhancements based on business priorities and customer needs

• Take ownership of assigned features and development tasks from requirements through successful delivery

• Independently drive features through the complete development lifecycle

• Support Salesforce processes covering the B2B customer journey, including Lead-to-Order and Order-to-Activation

• Participate in Agile ceremonies, including daily stand-ups, planning sessions, refinements, and team collaboration activities

• Collaborate closely with business stakeholders and geographically distributed technical teams

• Contribute to the continuous improvement, reliability, and evolution of the Salesforce platform

Competence demands:

• 5+ years of professional experience with Salesforce

• Strong hands-on experience in Salesforce development and production support

• Salesforce OmniStudio certification and hands-on development experience – mandatory

• Salesforce Industries (Telecommunications, Media & Energy) certification and practical experience – mandatory

• Experience with Salesforce administration and configuration

• Experience managing production incidents, service requests, defects, and troubleshooting activities

• Hands-on experience with deployments, data corrections, and patching

• Ability to independently take ownership of features and drive them through to successful completion

• Experience working in Agile development environments

• Strong analytical and problem-solving skills

• Excellent communication and collaboration abilities

• Experience working with geographically distributed international teams

• English at B2+ level

Nice to have:

• Experience working within a large-scale Agile Release Train (ART) environment

• Experience with Salesforce solutions supporting B2B customer journeys

• Knowledge of Lead-to-Order and Order-to-Activation processes

• Experience within telecommunications or similar complex enterprise environments

• Strong understanding of user experience and pragmatic decision-making

• Experience collaborating with internationally distributed teams

We offer:

• 100% remote working model within Poland

• Possibility of hybrid work for candidates based in Wrocław

• Full-time job agreement based on B2B

• Long-term international project

• Private medical care with dental care (covering 70% of costs)

• Multisport card (also for an accompanying person)

• Life insurance

Recruitment process:

• Introductory call

• Technical interview

• Final decision