Senior IT Project Manager - Head of Professional Services

At cloudatus, we help customers drive technical solution design, development and deployment and support them throughout their cloud journey. As an all-cloud service and consulting provider for midsize and large enterprises, we speak cloud fluently: IaaS, PaaS, SaaS – you name it.

We are currently expanding our project team and looking for an experienced Senior IT Project Manager – Head of Professional Services to lead and coordinate multiple infrastructure and transformation projects in an international enterprise environment.

This is a senior leadership role with full ownership of project delivery and the Professional Services function, combining multi-project management, capacity and budget planning, technical project coordination and team leadership. You will oversee several parallel initiatives, coordinate workstreams across areas such as network, data center and workplace infrastructure, and ensure effective resource allocation, service quality and delivery across the Professional Services team.

You will be responsible for ensuring projects and services are delivered within agreed scope, timeline, capacity, quality and budget, while continuously improving operational efficiency, team performance and customer satisfaction.

Your Responsibilities

• Act as Head of Professional Services, taking overall ownership of the Professional Services function, its delivery, resources and operational performance

• Take end-to-end ownership of multiple IT projects and service engagements running in parallel

• Coordinate and oversee delivery across technical workstreams such as network, data center, workplace and infrastructure services

• Monitor service and project quality, effectiveness and compliance with agreed SLAs and operational standards

• Prepare and maintain capacity plans, including resource allocation and prioritisation across multiple projects

• Own budget planning, forecasting and cost tracking for assigned projects

• Coordinate internal operational and project teams, ensuring effective collaboration and clear priorities

• Monitor project progress, risks, issues, dependencies and escalations, taking corrective action where required

• Identify opportunities to improve and optimise operational processes, service delivery and team efficiency

• Recommend organisational, operational and resource-related improvements to support effective delivery

• Act as a key point of contact for customers, including service reviews, project updates and escalation management

• Lead project and stakeholder meetings and provide clear reporting on delivery, capacity, budget and key risks

• Ensure projects and services are delivered according to agreed scope, quality, timeline, budget and business objectives

Your Profile

• At least 5 years of experience in IT Project Management, ideally 8–10+ years in complex enterprise environments

• Strong experience in managing multiple projects and service engagements simultaneously

• Proven track record of taking full ownership of complex IT projects and delivery

• Solid background in technical project management and IT infrastructure environments

• Good understanding of areas such as networking, data center, workplace/end-user computing, cloud and hybrid infrastructure

• Experience coordinating multiple technical workstreams and cross-functional teams

• Hands-on experience with resource allocation, capacity planning and team coordination

• Strong experience in budget planning, forecasting and cost tracking

• Experience managing risks, issues, dependencies, escalations and delivery priorities

• Strong stakeholder and customer management skills, including communication with senior-level stakeholders

• Leadership experience with the ability to set priorities, coordinate teams and drive accountability

• Ability to translate technical topics into clear project plans, business priorities and management-level communication

• Strong organisational, decision-making, problem-solving and conflict-resolution skills

• Structured, proactive and ownership-driven working style

• Ability to operate independently and drive continuous improvement in service delivery and operational efficiency

• English at B2+/C1 level

Nice to Have

• Experience in large-scale IT infrastructure transformation, migration or carve-out projects

• Experience managing international or distributed project teams

• Experience working in enterprise environments with multiple internal and external stakeholders

• Experience cooperating with infrastructure architects, network engineers, cloud engineers and workplace teams

• Knowledge of Agile, Waterfall and hybrid project delivery models

• Experience with project portfolio or programme management

• Experience working with external vendors and service providers

• Relevant project management certification, e.g. PMP, PRINCE2, IPMA, Scrum or SAFe

• German language skills

What We Offer

The Project & Work Model

• Work on complex, international enterprise IT projects

• Responsibility for several parallel technical initiatives and workstreams

• High level of autonomy and real ownership of project delivery

• Collaboration with experienced technical specialists, architects and project teams

• Opportunity to shape project structures, processes and ways of working

• 100% remote work

• Full-time cooperation: 40 hours/week

• Long-term engagement

Benefits & Development

• B2B or employment contract

• Industry-leading healthcare and comprehensive medical coverage (Luxmed)

• MultiSport card

• Opportunities to enhance your qualifications through certifications and professional courses

• Access to Udemy and other learning resources

• Customisable 1-on-1 English or German lessons

• Modern computer equipment

• Opportunities to network and connect through get-togethers and team-building events

• Employee referral programme

• Flexible working schedule

Work Model

100% remote within Poland

Ready to take full ownership of complex IT projects, coordinate multiple technical workstreams and drive delivery across an international enterprise environment?

Sounds like a fit? Let's talk.