Service Catalog Manager (f/m/x)

Technologies we use

Expected

• ServiceNow
• Service Catalog Management
• IT Service Management (ITSM)

About the project

We are looking for a Service Catalog Manager to join our ServiceNow Competency Center and manage the end-to-end delivery of new catalog items in ServiceNow. In this role, you will work closely with requestors, stakeholders, and technical teams to ensure that catalog solutions are user-friendly and aligned with business needs. You will be responsible for gathering requirements, designing workflows, and coordinating the release process. If you have a passion for IT service management and enjoy creating effective solutions, we invite you to apply.

This is how we organize our work

This is how we work

• you focus on a single project at a time
• you have influence on the technological solutions applied
• you focus on product development

Team members

• technical leader
• devOps
• IT administrator

Your responsibilities

• Gathering, analyzing, and refining requirements for new catalog items in collaboration with requestors
• Designing and proposing effective catalog solutions, including workflows and process sequences, to meet business needs
• Maintaining clear and proactive communication with stakeholders throughout the delivery lifecycle
• Coordinating the full release process, including Jira tracking, development support, testing, UAT, defect management, and production release
• Prioritizing and managing multiple requests simultaneously while maintaining quality and attention to detail

Our requirements

• Minimum 3 years of experience with ServiceNow, specifically in Service Catalog Management or IT Service Management (ITSM)
• Strong communication skills to clearly present ideas and articulate expected end-user experiences
• Creative and analytical mindset with strong attention to detail for designing workflows and logical action sequences
• Experience working with Jira and supporting release coordination
• Ability to prioritize workload and manage multiple requests effectively
• Fluent English
• Residency in Poland

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

This is how we work on a project

• team-level deployment
• documentation
• issue tracking tools

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work