Senior ServiceNow Platform Architect (f/m/x)

Technologies we use

Expected

• ServiceNow
• CSDM (Common Service Data Model)
• CMDB (Configuration Management Database)
• AI

About the project

Join a long-term digital transformation initiative within a highly regulated international organization operating in the healthcare sector. We are looking for an experienced architecture leader who will define the future direction of a large-scale enterprise service platform ecosystem. In this strategic role, you will drive architectural standards, technology roadmaps, governance practices, automation frameworks, and platform scalability while ensuring alignment with security, compliance, and business objectives. You will collaborate with cross-functional technology and business teams, providing technical guidance and influencing key architectural decisions across the organization.

Your responsibilities

• Define and maintain the target architecture, technology roadmap, design principles, and architectural standards for a complex enterprise platform landscape
• Act as the senior technical authority for solution design decisions, architectural governance, and exception management
• Establish best practices for service modeling, configuration management, data governance, and platform data relationships
• Design reusable patterns for integrations, workflow automation, API connectivity, and AI-enabled digital services
• Drive governance for user-facing service experiences, self-service capabilities, knowledge solutions, and intelligent virtual assistance
• Ensure platform reliability, security, scalability, maintainability, and long-term sustainability while coaching engineering teams and stakeholders

Our requirements

• Minimum 8 years of hands-on experience working with the ServiceNow platform, including experience in architecture, solution design, or platform governance roles
• Proven track record in designing and overseeing complex platform ecosystems in large enterprise environments
• Strong expertise in ServiceNow platform architecture, integration strategies, workflow automation, service modeling, configuration management, security, release management, and modernization practices, including deep knowledge of CSDM architecture and the ability to ensure CMDB design, service modeling, Discovery, Service Mapping, data relationships, and ownership patterns support the intended enterprise service model
• Experience defining architectural standards, managing technical debt, governing customization approaches, and supporting long-term platform evolution
• Solid understanding of AI-supported service capabilities, conversational interfaces, and employee-facing digital experience solutions, as well as familiarity with GxP practices and regulatory requirements within validated environments
• Fluent English and a university degree in Computer Science, Information Systems, Engineering, or a related technical discipline

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work