IT Cost and Contracts Manager

About the project

The role of IT Cost & Contracts Manager is a key in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with Business Managers, Procurement and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.

The primary purpose of the Technology Cost and Contract team is to govern all third-party IT spend on HSBC Technology (c$3bn), including managing and continuously improving the cost management processes. This role will include working with the GBGF IT CIOs, COOs and supporting teams to optimize Its utilization of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximize value and cost savings to HSBC.

In this role, you will have specific responsibility for managing the contract lifecycle from an IT perspective for several specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.

You need to be commercially aware with expertise in cost or commercial management or sourcing /category management and will be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.

Your responsibilities

• Cost Management: Oversee rigorous review and challenge of Third-Party cost submissions, collaborating with Business Managers, Procurement, Architecture, Engineering and COOs to secure optimal commercial deals and demonstrate cost reduction efforts. Gathers all relevant information from a wide range of sources to drive and enable an informed decision-making process relating to Tech hardware, software and other IT related services.
• Contract Lifecycle Management: Support the contract lifecycle from an IT perspective, including evaluating renewals, challenging demand/requirements and collaborating with technical teams and Category to secure optimal commercial deals.
• Governance and Controls: Create and maintain a robust governance model for evaluating and reviewing IT expenditure, proactively driving cost reduction across Technology whilst ensuring alignment to Technology, Finance, Procurement and Architecture requirements.
• Stakeholder Engagement: Build effective stakeholder relationships to enhance engagement, influence decisions and ensure strong stakeholder advocacy. Work with key stakeholders including senior management to elevate commercial awareness and optimise commercial decision making.
• Risk Management: Promote a risk-aware culture, embedding efficient risk and compliance processes. Manage operational risk and adhere to the Group’s standards of ethical behaviour.
• Business Case Development: Analyse commercial, contractual and commercial information to enable you to define and articulate to stakeholders the targeted benefits for a change intervention, demonstrating effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic), costs whilst linking them to the overall finances of the business.
• Managing and Leading: Supports change through effective communication, preparation and implementation with peers and senior management across HSBC. Contribute to the support of risk, regulation compliance, innovation and the shift towards a more strategic viewpoint. Support global joint commercial projects.

Our requirements

• 3 years + proven experience in vendor, cost, commercial management or in related Procurement category roles, preferably in a multi geography/stakeholder FI or equivalent organisation.
• Track record of identifying cost reduction/optimisation opportunities.
• Good understanding of procurement sourcing/category management principles whilst also having a sound understanding of financial principles.
• Knowledge of IT infrastructure technical platforms and vendor management policies.
• Strong communication skills with the ability to influence and communicate at all levels of the organisation.
• Analytical approach with the ability to understand and resolve problems.
• Experience in managing IT contracts and commercial awareness solutions.

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• In-office gym
• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work