Global ServiceNow Training Lead (m/f/d)

Global ServiceNow Training Lead (m/f/d)

Location: Poland / international project environment
Employment type: Permanent

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Purpose of the Role

• You already have experience in delivering international technology trainings and would like to actively support global ServiceNow rollouts?

• You do not just want to deliver trainings, but also enable end users, key users and local trainers worldwide to confidently apply new processes and systems in day-to-day operations? Then we would be happy to hear from you!

Your Future Team

• You will work in an international ServiceNow implementation environment and collaborate closely with global deployment teams, change management, communications, local trainers and key users.

• You can expect a responsible role with an international focus, clear rollout structures and a direct impact on the success of global ServiceNow implementations. You will support the preparation, delivery and follow-up of trainings as part of worldwide deployment waves.

What You Can Expect

• Training & Enablement – Deliver interactive, role-based trainings for end users, key users and local trainers, both virtually and on site.

• Train-the-Trainer – Enable regional and country-specific trainers to independently and effectively deliver localized ServiceNow trainings.

• ServiceNow Curriculum – Conduct trainings based on the global curriculum and provide structured feedback to the curriculum development team.

• Localization & Rollout – Adapt training materials and delivery methods to local business processes, languages and regulatory requirements.

• ServiceNow Processes – Build and maintain a deep understanding of ServiceNow functionalities, workflows and business processes such as Incident, Change, Request, Knowledge, Asset and HR.

• Deployment & Readiness – Work closely with global implementation, change and communications teams to align trainings with deployment timelines and readiness milestones.

• Training Effectiveness – Monitor attendance, learner engagement and post-training feedback to assess effectiveness and recommend improvements.

• Go-live & Hypercare – Support go-live preparation, post-go-live hypercare and refresher trainings as needed.

What You Bring

• Educational background – Master’s degree in Business, Information Systems, Education or a related field; alternatively, a Bachelor’s degree with additional relevant professional experience.

• Training experience – Several years of experience in delivering technology trainings in a global environment.

• ServiceNow / ITSM – Ideally, experience with ServiceNow or a comparable ITSM/ESM platform.

• Rollout expertise – Experience in large international rollout, deployment or transformation projects.

• Didactics & methodology – Strong knowledge of adult learning principles as well as digital learning and training methods.

• Tools – Confident use of virtual training tools and LMS platforms.

• Communication – Ability to explain complex technical concepts clearly and practically to different target groups.

• Working style – Structured prioritization, high level of independence and confident collaboration across different time zones.

• Mobility – Willingness to travel internationally approx. 50% of the time.

What We Offer

• International role – Work on a global ServiceNow rollout with high visibility and direct impact on project success.

• Varied responsibilities – An exciting mix of training, enablement, change, deployment, go-live preparation and hypercare.

• Room to shape – Opportunity to actively develop training formats, feedback processes and enablement approaches.

• Professional environment – Collaboration with global project teams, local deployment units and diverse stakeholder groups.

• Long-term perspective – Development opportunities in a modern and dynamic project environment.

About digatus

As an IT services group, we provide all core elements of the digital value chain from a single source – from consulting projects and software development to IT operations scenarios. Together with more than 180 colleagues, we support the sustainable success of national and international medium-sized companies and corporate clients.

Sounds Like Your Next Step?

Simply send us your CV!

Note: Even if you do not meet all requirements, we would still be happy to receive your application.