Support Analyst (Late Shift)

Technologies we use

Optional

• SQL

About the project

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.

We are looking for a Support Analyst (Late Shift) to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.

This opportunity is suitable for someone who communicates confidently in English, enjoys helping customers, and is comfortable managing multiple tasks at once.

Key takeaways:

Salary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% of base salary for working the late shift, plus the statutory night work allowance required under Polish labor law

Working hours: 6 PM - 2 AM

Your responsibilities

• Support customers through phone, live chat, and online cases.
• Investigate product-related questions and resolve issues clearly and efficiently.
• Manage your case queue, follow-ups, and customer communication.
• Document cases accurately and escalate bugs or complex issues when required.
• Work with Product Support, Engineering, and QA teams.
• Participate in training, coaching, and knowledge-sharing activities.

Our requirements

• English proficiency, including confidence in phone conversations.
• Strong communication, customer-service, and organizational skills.
• Ability to manage multiple cases and take ownership of customer issues.
• Willingness to learn new products and technical concepts.
• Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
• Availability to work US hours and attend the office during the first eight weeks.

What we offer

• Medical care
• Life insurance
• Multisport

Benefits

• private medical care
• life insurance

Recruitment stages

• A call with Motife Recruiter (30 min)
• Criteria Cognitive Aptitude Test
• Hiring Manager Interview (45 min)

Apply now

If you enjoy helping customers, solving problems, and working with innovative technology in an international environment, we’d love to hear from you. Apply via our careers page and please submit your CV in English.

Motife Sp. z o.o.

MOTIFE is a trusted partner for tech companies choosing Poland to build and grow their engineering and software development capabilities.

We help software companies, startups, fintechs, technology companies, and industry disruptors with their IT recruitment and, wherever necessary, advisory in setting up a presence in Poland and daily operations.

Our end-to-end support helps us build long-term relationships with new IT players, which means we can offer some of the most interesting career opportunities for skilled software and IT professionals like you.