Desktop IT Support Engineer

Technologies we use

Expected

• SCCM
• Active Directory
• ServiceNow
• TeamViewer
• Cisco VPN
• Microsoft Office
• ITSM
• o365
• desktop

Optional

• ITIL
• MCP
• MCSA
• MCSE
• Microsoft Visio
• Microsoft Project

Operating system

• Windows

Your responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, o365).
• Have good technical understanding of the products building up a desktop service.
• Extensive troubleshooting skill over Application deployment, Patching & other security tools.
• Experience from the desktop environment.
• Understanding and experience of ITSM and ticketing process.

Our requirements

• Polish & English fluent are mandatory
• Onsite support experience necessary.
• Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
• Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
• Maintain the asset inventory at the facility and update on the desired tool.
• Disciplined, systematic problem solving skills required.
• Windows Operating systems (Win10, 11).
• Ability to troubleshoot on Application deployment failure over SCCM – Client side.
• Ability to troubleshoot on patching deployment failure over SCCM– Client side.
• Knowledge of Active Directory.
• ITSM ticketing tools such as Service now.
• Remote desktop connectivity applications like Team Viewer.
• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet browsers (e.g. Edge, Chrome).
• VPN(Cisco) and remote dial-in users.
• Support for laptop, desktops, and printers all models.
• Preferred MCP/MSCE/MSCA/ SCCM.
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.

What we offer

• HCLTech offers a robust framework for professional growth and development, including:
• Access to world-class training programs and certifications in customer service, digital technologies, and leadership.
• Opportunities to advance into senior customer service, team leadership, or specialist roles within HCLTech’s global operations.
• Mentorship initiatives and continuous learning platforms to support personal and professional advancement.
• Recognition and rewards for high performance, innovation, and contributions to customer satisfaction.
• A dynamic, inclusive workplace culture that fosters growth, well-being, and long-term career success.

Benefits

• Christmas and holiday bonuses
• Subsidy for glasses
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• retirement pension plan
• extra social benefits
• employee referral program
• charity initiatives

Recruitment stages

• Application
• Shorlisting
• Technical & HR Interview
• Offer Rollout

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice

HCL Poland

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.