UX/UI Delivery Manager (AI)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a UI/UX Delivery Manager, you will shape how users experience Neo, Capgemini’s AI platform. You will coordinate end‑to‑end UX delivery, ensuring designs are consistent, intuitive, and ready for implementation across conversational and non‑conversational experiences. Working closely with Product, Engineering, and AI teams, you will translate complex AI use cases into clear user journeys and ensure high-quality, trustworthy interactions that align with product priorities and enterprise standards.

Your tasks

• Coordinate and plan UI/UX delivery for new features, agents, workflows, and platform enhancements

• Structure UX across conversational flows, agent journeys, prompt interactions, and non-conversational interfaces

• Ensure quality and consistency of user journeys, wireframes, prototypes, decision trees, and handover documentation

• Define and maintain conversation architecture, including intents, responses, and follow-up paths

• Design and coordinate decision flows (fallbacks, escalation paths, clarification, confidence handling, user control)

• Translate feature requests into clear UX requirements and actionable design workstreams

• Drive collaboration between UX, Product, and Engineering to ensure implementation-ready solutions

• Use user feedback, testing insights, and usage data to continuously improve the experience

Your profile

• Degree in Design, HCI, Computer Science, Product Design, or a related field

• Experience coordinating UI/UX delivery in digital or product-driven environments

• Strong understanding of user-centered design, design systems, and design-to-development handover

• Good knowledge of AI product UX, conversational design, and decision-flow thinking

• Ability to structure user journeys, prompt flows, and multi-step interaction patterns

• Hands-on experience with Figma (components, libraries, prototyping, documentation)

• Proven capability to collaborate across Product, Engineering, AI/ML, and business teams while managing multiple streams

• Awareness of accessibility, transparency, and user trust, ideally supported by experience with AI assistants, UX writing, or user testing

What You'll love about working here

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.