End User Support Engineer

Recruitment for

Our client is an international industrial company strengthening its European IT organisation. As part of an infrastructure modernisation programme, the company is developing its internal support capabilities and improving workplace technology, site connectivity and security.

Your responsibilities

• Resolve second-line incidents involving devices, Microsoft 365, access, printing, telephony and site networks within agreed SLAs.
• Manage device deployment, configuration, patching and compliance using Intune and Autopilot.
• Coordinate device replacement across European sites.
• Manage accounts, licences, equipment and access throughout the joiner, mover and leaver process.
• Provide remote and on-site support for LAN, Wi-Fi, local servers, printers and telephony.
• Contribute to network upgrades and infrastructure decommissioning at closing sites.
• Maintain hardware and licence inventories, operational documentation and knowledge-base articles.
• Monitor site infrastructure and backups, identifying recurring issues and escalating them where required.
• Apply security standards covering endpoint protection, encryption and MFA, and participate in recovery tests.
• Work with the managed-services partner to transfer site infrastructure support to the internal team.

Our requirements

• At least 3 years of experience in IT support or end-user services within a multi-site organisation.
• Solid knowledge of Windows, Microsoft 365, Intune and Entra ID.
• Practical understanding of TCP/IP, Wi-Fi and VPN troubleshooting.
• Basic knowledge of Azure, virtualisation and backup solutions.
• A service-oriented approach, structured ticket management and good documentation skills.
• Fluent Polish and English.
• Willingness to travel to European sites.
• Microsoft MD-102, AZ-900 or ITIL Foundation certification would be an advantage.
• Experience in a manufacturing environment would be an additional asset.

What we offer

• Hybrid work in Kraków, with 3 days per week in the office.
• Hands-on work with Microsoft workplace and endpoint security technologies.
• Involvement in European infrastructure modernisation and the development of internal IT services.
• Collaboration with international IT teams and users across European sites.