Customer Service Support with German

Recruitment for

Our client is a global corporation that takes customer service to a higher level and enhances the customer service experience.

Your responsibilities

• Help deliver world-class and industry-leading support to global clients;
• Providing front-line support to our clients across phone, email, chat, and social media;
• Providing excellent client service;
• Answering queries from our clients on all of products and platforms;
• Resolving queries and disputes;
• Providing clients with technical support.

Our requirements

• Experience in customer service or support for German-speaking clients
• Fluency in English and German (written and spoken)
• Advanced knowledge of MS Excel
• Strong analytical skills with high attention to detail
• Proactive, solution-oriented approach to problem-solving

What we offer

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• Workation - for 20 days, you can work from anywhere in the world;
• 3 additional days off for celebrate your birthday and voluntary work;
• Office located near city centre;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary;
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform;
• High-standard IT equipment;
• Free parking;
• Annual parties  and other social events.

Benefits

• Workation
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate library
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• birthday celebration
• charity initiatives
• extra leave