IT Support Agent (with Swedish)

Technologies we use

Operating system

• Windows

About the project

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e-mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

Your responsibilities

• Handle incoming requests from users in Swedish language regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem-solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high-quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Our requirements

• Very good command of Swedish (C1 level or higher)
• Good knowledge of English (B2 level or higher)
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Optional

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work