IT System Analyst (AEM) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

Our unit owns the key relationship (representing all IT service functions) with the business unit of Group Communications. For the global Extranet and for other Group Portal Applications, the Adobe Experience Manager platform (AEM) and a corresponding CoE service unit was created. Component development is the key task of several application implementation projects on the platform.

Focus of this IT System Analyst position will therefore be the analysis of development project requirements for these application projects. You’ll work with project sponsors and managers throughout projects to ensure that requirements are met, and that issues are managed proactively.

How you will get the job done

• driving the analysis of business requirements and demands across the business value chain, providing key analytical skills that will enable business problems to be understood and the subsequent requirements for IT systems documented, tested and delivered

• supporting of the analysis of system related business processes, identify and initiate business process improvements in close collaboration with business stakeholders and architecture

• actively driving towards a consistent, highly automated and resilient target system and data landscape across the Munich Re Group to enable cost efficient digital business

• delivering of project (pre-study) support, application implementation, integration, development of change projects

• driving the alignment, assessment, and prioritization of identified demands within the respective business units, thus driving the project and product backlog

Skills and experience you will need

• fluency in English

• university degree, preferably in Computer engineering / IT or similar qualification

• in-depth knowledge of the Adobe Experience Cloud products

• experience in the conception, support and analysis of digital analytics projects with Adobe Analytics, Google Analytics or comparable tools is desirable

• conceptual knowledge of the integration of identity providers in web applications is desirable

• demonstrable experience in analysis of business demands, deriving of system requirements and translating into system solutions

• several years of experience in IT, preferably in application development and hence in-depth knowledge of the processes of the entire software development and product life cycle including experience in agile project management methodologies e.g. Prince 2 or PMI, Scrum.

• strong analytical, facilitation, presentation and multidisciplinary communication skills

• track record of successful implementations that delivered value to the business, resulting in measurable business outcomes

• consulting and collaborative working style creating a culture of accountability and sharing

• a high degree of commitment and the willingness and ability to master the various tasks are essential

• business acumen – able to easily grasp business topics and to view and present things from a business perspective rather than IT

Nice to have

• fluency in German

• experience in test management

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!