IT Support Specialist (French + Spanish)

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Role Description

• Provide first-line IT support to French- and Spanish-speaking users via phone, email, and ticketing systems.

• Act as the primary point of contact for IT service requests, incidents, and inquiries.

• Troubleshoot and resolve technical issues related to business applications, user accounts, devices, and access management.

• Log, track, monitor, and update incidents and service requests in accordance with established ITSM processes.

• Escalate complex issues to appropriate support teams and follow up until resolution.

• Maintain regular communication with end users, providing status updates and ensuring high levels of customer satisfaction.

• Support users in a fast-paced international environment while effectively handling challenging situations and service escalations.

• Follow ITIL best practices, internal procedures, and service level agreements (SLAs).

• Collaborate with global support teams to ensure efficient service delivery and knowledge sharing.

• Contribute to continuous improvement initiatives and knowledge base documentation.

Requirements

• Experience in IT Help Desk, Service Desk, IT Support, or Customer Support environments.

• Fluent French (C1/C2 or native level) and fluent Spanish (C1/C2 or native level).

• Good command of English for communication within an international organization.

• Experience working with ticketing systems and ITSM tools.

• Strong troubleshooting and problem-solving skills.

• Customer-oriented mindset with a willingness to help users and deliver excellent service.

• Excellent communication and interpersonal skills, including the ability to de-escalate difficult situations.

• Ability to prioritize tasks and work effectively under pressure.

• Strong analytical thinking and attention to detail.

• Experience working in a multilingual, international support environment is an advantage.

• Knowledge of ITIL principles and service management best practices is a plus.

• Availability to support business operations during international working days and according to service requirements.

We offer:

• We offer a full-time employment contract

• Location - Wrocław, work model - hybrid

• Stable and long-term cooperation

• Well-defined career path at the European leader in engineering & IT consulting

• Opportunity to relocate and work in different ALTEN Polska branches

• After project completion, opportunity to engage in subsequent projects within the company

• Introduction and cooperation with a dedicated Competences Manager

Benefits:

• Medicover medical care

• Medicover dental care

• Medicover Benefits platform

• Medicover Sport card

• Referral Program

• Layette for a newborn employee’s child

• Group life insurance

• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

• Access to professional certifications with our technology partners (e.g., Google, ISTQB)

• Access to relevant industry events

• Access to the Knowledge Sharing Program

• Access to the Referral Program

Do not hesitate and join our team!

NOTICE: We kindly inform you that we will contact the selected people.