Senior Product Functional Analyst

About the project

​​We are a global leader in corporate services, and we're in the middle of one of the most ambitious transformation programmes in our history. Our purpose is progress: we remove the complexity of global business so our clients can move forward without friction.

​At the heart of our operational efficiency is Enate, a powerful workflow management platform that orchestrates and automates key business processes across the organisation. Ensuring the stability, performance, and continuous improvement of this platform requires a proactive support professional who thrives on problem-solving, ownership, and delivering results in a fast-paced global environment.

​In this role, you will work closely with business users to help them understand and implement Enate process orchestration across the organisation. Partnering with business process owners, service delivery, project, and technical teams, you will deliver tailored solutions that drive operational efficiency and effectiveness. You will be a critical part of the Business Applications global team within the wider AI & Digital function.

​Day to day, you will collaborate with Application Support colleagues, cross-functional technology teams, vendors, and Platform/DevOps teams to investigate issues, resolve incidents, and ensure applications continue to meet business needs.

​You will report into the Business Applications, Global organisation and play a key role in maintaining application stability, supporting business operations, and delivering a high standard of customer service.​

Your responsibilities

• Key Responsibilities
• Contribute to global design of delivery model and corresponding workflow design
• Conduct discovery sessions to understand business processes and needs
• Work with internal stakeholders to understand requirements and translate them into system requirements and/or enhancements
• Work closely with cross-functional teams to ensure successful delivery and implementation
• Develop and present tailored solutions to meet business needs
• Assist in planning and execution of project roll outs
• Develop and maintain business requirements, solution design and implementation plan documentation
• Organize and lead workshops to discuss system standardizations and improvements
• Be open to ad-hoc international travel to other Vistra office locations for meetings, workshops or other program related activities
• Identify and implement improvements to enhance system efficiency and effectiveness
• Effectively communicate and manage progress, updates and risks to senior management and the wider business
• ​​Articulate risks, blockers, and dependencies crisply in both written and verbal formats, with actionable recommendations (not just problem statements​
• Uphold Vistra values by promoting professionalism, collaboration, and customer-centric service delivery
• ​​Delivery, Collaboration & Communication
• Ability to manage multiple workstreams, competing priorities, and tight deadlines across concurrent projects
• Leads requirements gathering workshops and facilitates cross-functional discussions to align business needs with technical solutions
• Effective communicator who translates complex business processes into clear functional specifications and documentation
• Demonstrates ownership and accountability for end-to-end delivery of platform enhancements and process improvements
• Partners with product owners, developers, and business stakeholders to define, prioritise, and deliver platform capabilities
• Thrives in a fast-paced, global environment and adapts quickly to shifting priorities and evolving business requirements
• Proactively identifies opportunities to streamline processes, improve platform adoption, and drive operational excellence
• Builds and maintains trusted relationships with senior stakeholders, delivery teams, and third-party vendors to ensure alignment and successful outcomes​

Our requirements

• Bachelor's degree, or a related field or comparable working experience
• At least 5+ years of previous relevant workflow and business analysis experience
• Fluent in English with excellent written and verbal communication skills
• Based in Poland (hybrid from any of our office in Poland or fully remote within Poland); must be available for overlap with APAC/US business hours as needed (project dependent)

Optional

• Self-directed and proactive; you take ownership, drive work forward without waiting for instructions, and identify what needs to happen next
• A strategic thinker who connects business needs to platform capabilities and delivers practical, scalable solutions
• Comfortable with ambiguity; you work confidently with incomplete specs and figure out the right path forward in fast-paced, high-pressure environments
• A confident communicator who engages senior stakeholders, facilitates workshops, and articulates risks, blockers, and dependencies crisply with actionable recommendations
• Naturally analytical, with an ability to deconstruct complex processes and identify opportunities for automation and improvement
• Organised, detail-oriented, and comfortable managing multiple workstreams and shifting priorities in parallel
• Collaborative by nature, building trust and credibility across business, technology, and vendor teams
• Passionate about workflow orchestration, process optimisation, and enabling teams to work smarter

What we offer

• Health of our employees is important for us – you will have a possibility to obtain a co-financed private health care for you and your family members
• We believe in healthy and active lifestyle, which is why you will have a possibility to obtain a co-financed sport card (Multisport)
• If you value a good work-life balance, then it will make you happy to have a possibility of a hybrid work in flexible working hours
• Is safety important for you? You will have a possibility to obtain additional life insurance with us!
• Because we believe in constant development and importance of foreign languages, you will have a chance to join free courses in English or German.
• Is a constant development as important for you as for us? Perfect! You will have a chance to participate in multiple internal courses, have a clear development and career path and possibility to participate in external courses co-financed by Vistra!
• Is the time and comfort important for you? Gladly our office is in the city centre with convenient public transport connections.
• Awareness and ecological footprint are important for us! We encourage to choose a bike as transport to work – for which we have a special parking in our eco-friendly building

Benefits

• modern office
• subsidized training
• internal training
• free language courses (English, German, Polish)
• preferential terms of life insurance
• fruit Mondays
• CSR initiatives
• sharing the costs of sports activities
• private medical care
• remote work opportunities
• flexible working time
• employee referral program

Vistra Poland

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

This is how we work