IT Desktop Support Technician

About the project

As an IT Desktop Support Technician, your main role involves providing technical assistance and support to end-users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. The specific job description for a desktop support role may vary from company to company, but here are the typical responsibilities and qualifications.

Your responsibilities

• Provide first and second-line IT support to end users across IMI locations, both onsite and remotely.
• Act as the first point of contact for IT-related incidents and service requests, ensuring timely resolution and excellent user experience.
• Support and maintain desktop and laptop environments, Windows operating systems, Microsoft 365 applications, and mobile devices.
• Administer user accounts and access rights through Active Directory, Microsoft 365, Azure AD, and related systems.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and deploy new hardware, software, and workplace technology solutions.
• Support local infrastructure including printers, scanners, LAN and wireless networks.
• Manage joiners, movers, and leavers processes, ensuring secure and compliant access management.
• Escalate complex issues to appropriate teams and collaborate with global IT colleagues and third-party providers.
• Maintain accurate documentation, knowledge articles, and asset records.
• Monitor system performance, backups, and critical IT services in accordance with company procedures.
• Participate in local and global IT projects, including hardware refreshes, software deployments, and workplace improvements.
• Promote IT security best practices and support the implementation of IMI security standards and policies.
• Identify opportunities to improve processes, enhance user experience, and drive operational efficiency.

Our requirements

• 2-4 years of experience in IT Support, Desktop Support, Service Desk, or a similar role.
• Strong knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Active Directory, Azure AD, and Intune.
• Experience supporting end users in a corporate environment, both remotely and onsite.
• Understanding of networking fundamentals, including TCP/IP, LAN, Wi-Fi, VPN, and related connectivity troubleshooting.
• Experience working with ticketing systems such as ServiceNow or similar ITSM platforms.
• Familiarity with device deployment, hardware troubleshooting, and endpoint management.
• Knowledge of IT security principles, access management, and endpoint protection solutions.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Excellent communication and stakeholder management skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Fluent English is required; additional European languages would be an advantage.
• Microsoft certifications and/or ITIL Foundation certification are desirable.

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• retirement pension plan
• no dress code
• coffee / tea
• drinks
• parking space for employees
• extra social benefits
• employee referral program
• charity initiatives
• family picnics

What Success Looks Like at IMI

Delivers a high-quality support experience for employees and stakeholders.

Demonstrates a proactive, continuous improvement mindset.

Builds effective relationships across local sites and the wider global IT organisation.

Takes ownership of issues through to resolution.

Embraces IMI's values of innovation, collaboration, integrity, and performance excellence.

IMI International

IMI is a global engineering company dedicated to creating innovative solutions that make businesses and critical infrastructure safer, more sustainable, and more productive. Through our specialist engineering expertise, we help customers overcome some of the world's most complex operational and sustainability challenges.

Within IMI Climate Control, we support consultants, contractors, building owners, and facility managers in designing and operating energy-efficient heating, cooling, and hydronic systems. By combining industry-leading products, technical expertise, and close customer collaboration, we help create more sustainable and comfortable buildings while reducing energy consumption and environmental impact.

At IMI, our success is driven by innovation, continuous improvement, and a commitment to delivering exceptional value to our customers. We foster a collaborative, international working environment where employees are encouraged to take ownership, develop their skills, and contribute to meaningful projects that support a more sustainable future.

This is how we work