Junior IT Support

About the project

Currently, Andea is looking for a skilled, open-to-new-challenges Junior IT Support. We are looking for a part-time student available full-time during the week who can, and most importantly, enjoys handling service customers and solving their problems, or passing on to administrators and overseeing/escalating the resolution process.

This is how we organize our work

This is how we work

• in house

Team members

• IT administrator

Your responsibilities

• Responding to requests from Polish and English-speaking company employees (classic helpdesk - ongoing support and remote management and administration of access levels)
• Identification and resolution of technical problems
• Installation, configuration, and updating of software
• Preparation of current documentation
• Participation in internal projects within the IT department
• Inventory of hardware and software

Our requirements

• Comfortable with Windows/Linux
• Familiarity/experience with MS Office / Microsoft 365 software
• Practical knowledge of working in Active Directory
• Use standard diagnostic tools and applications, including the command line and Windows tools
• Experience and practical skills in diagnosing and resolving computer problems (hardware and software)
• Good knowledge of computer hardware and operating systems
• Basic knowledge of computer networks
• Open-mindedness, an attitude to development, and acquiring new IT skills
• Independence and commitment
• A quality and team-oriented approach to work

What we offer

• Multisport card
• Healthcare plan
• Company retreats
• Life insurance
• Employee referral program
• A charity initiative, Andea Grants, where every month we draw a winner who gets to donate 5000 PLN to a chosen charity

Development opportunities we offer

• intracompany training
• mentoring
• time for development of your ideas

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• integration events
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• employee referral program
• charity initiatives

Recruitment stages

• Apply
• 30-minute online conversation to get to know you better
• Final interview with the Department Manager (1h long)
• Offer

Grow with us:

• You’ll begin your journey with Andea with an onboarding process designed to bring you into the IT day-to-day tasks.
• You will be encouraged to proactively seek learning opportunities relevant to your daily work, and we’ll cover the associated costs.
• We’re also big on internal knowledge sharing. We support and encourage our employees to gather more experience and climb the career ladder at the speed and direction right for them.

What you will be working on

As an Administration Specialist, you will be responsible for ensuring the highest quality along with the smooth workflow of ongoing tasks in our office in Kraków, supporting employees, and closely working with Andea’s executive team.

Recruitment. process

• Step 1. You apply for this position online.
• Step 2. After our HR department reviews your application, they schedule a 30-minute online conversation to get to know you better.
• Step 3. You are invited for a final interview with the department manager that lasts around 1 h.
• Step 4. You are offered the position.
• Step 5. Your first day as Junior IT Support is in Andea.

Andea sp. z o.o.

Andea specializes in delivering manufacturing technology services and solutions, from conducting technical assessments and providing strategic manufacturing systems to managing global MES rollouts.

Employees are process experts in production and logistics, quality management, and production data analysis.

Successfully delivered hundreds of global manufacturing system implementations in various industries, including: Automotive, Aerospace & Defense, Packaging, Medical Devices, FMCG, and Industrial Machinery & Equipment.

Provides hands-on management and mentorship by people who have been in the industry for over 20 years and have worked at companies like SpaceX.

Leading solution implementer of Apriso, considered as best-in-class MES (as stated by Gartner).

Growing steadily while holding onto small company ideals.

Offers multiple career paths and opportunities tailored to each employee.

Prides itself on its onboarding process and continuous education options.

This is how we work