Senior Power Platform Engineer

SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide.

Responsibilities:

• Architect, design, and deliver robust, scalable, and secure solutions utilizing the Microsoft Power Platform suite (Power Apps, Power Automate, Power BI, and Copilot Studio).

• Maintain, optimize, and expand existing enterprise Copilot Studio solutions and conversational AI agents.

• Lead integration efforts between Power Platform, Dataverse, the broader Microsoft ecosystem (Dynamics 365, M365, SharePoint, Teams, Azure), and third-party applications via REST APIs and Custom Connectors.

• Act as a core member of the software engineering team, collaborating to build modern digital products and automated business workflows.

• Manage application support cases end-to-end—engaging directly with end users, resolving support tickets, executing root-cause analysis (RCA), and upholding ITIL frameworks (Incident, Problem, Change, and Request Management).

• Monitor emerging Microsoft ecosystem features, Power Platform advancements, and industry best practices to identify proactive opportunities for solution modernization.

Skills:

• 4+ years of hands-on software development experience on the Microsoft Power Platform, backed by a portfolio of enterprise implementations.

• Direct hands-on experience in Copilot Studio agent design and development.

• Demonstrated mastery of Power Platform security configurations, including role-based access control (RBAC), Data Loss Prevention (DLP) policies, secure authentication, and key/credential management.

• Strong technical knowledge of Microsoft 365, Dynamics 365, SharePoint, Teams, Azure Services, and Dataverse architecture.

• Practical experience in app-to-app integrations, REST APIs, Custom Connectors, and relational data modeling.

• Proven experience in production application support, ticket prioritization, troubleshooting complex operational issues, and applying ITIL/ITSM processes.

• Excellent verbal and written English communication skills for collaborating with technical teams and business stakeholders.

Preferred Qualifications:

• Official Microsoft Power Platform Certifications (e.g., PL-400 Developer, PL-200 Functional Consultant, or PL-600 Architect).

• Experience with ALM, Azure DevOps, CI/CD pipelines, and Agile/Scrum delivery models.

• Strong organizational and prioritization skills to manage competing incident resolution timelines effectively.

• Proactive and collaborative mindset with a strong sense of ownership over production system stability and continuous process improvement.

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