Mid-Level Production Support Specialist – Banking Systems

Technologies we use

Expected

• AWS
• Azure
• Java
• Microsoft Dynamics
• ServiceNow
• SQL

Operating system

• Linux

About the project

Kraków-based opportunity with hybrid work model.

As a Mid-Level Production Support Specialist, you will be working for our client within the banking industry, focusing on critical client onboarding and reporting systems. Your efforts will ensure seamless operation, incident resolution, and continuous improvement of vital financial services, empowering the future of banking technology.

This is how we organize our work

This is how we work

• at the client's site
• you focus on a single project at a time
• you have influence on the technological solutions applied
• you focus on code maintenance

Team members

• devOps
• support
• SAP specialist

Your responsibilities

• Provide production support for PB Client Onboarding and PB Client Reporting systems, ensuring operational stability.
• Analyze incidents and collaborate with development teams to develop effective solutions.
• Manage Incidents and Problem Records within ServiceNow, applying a problem coordinator approach.
• Support ongoing technical and process enhancements in partnership with Support, DevOps, and SRE teams.
• Respond promptly to system alerts and take proactive actions to prevent disruptions.
• Support system maintenance and releases during non-office hours, including weekends.

Our requirements

• Minimum of 2 years' experience in IT support, DevOps, SRE, or related roles.
• Solid technological background with experience managing incidents, problem records, and change requests.
• Knowledge of SQL, databases, and familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Strong team-oriented mindset with a collaborative spirit and risk awareness.
• Inquisitive nature with a desire to understand root causes of issues.
• Good command of English, communicative level.

Optional

• Previous experience or relationships within HSBC, especially within GCB or GPBW teams.

What we offer

• ITDS Clubs
• Access to medical insurance
• Access to Multisport
• Access to Pluralsight
• Integrational Events
• Ambassador Program

This is how we work on a project

• DevOps
• active monitoring

Benefits

• access to +100 projects
• access to Pluralsight
• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

Only candidates with an existing legal right to work in the European Union will be considered for this role.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work