IT Service Owner

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. 

We are looking for an experienced IT Service Owner (ITSO) responsible for the ongoing delivery, support, and improvement of assigned IT services. Acting as the single point of contact for end-to-end service delivery, you will ensure that services operate effectively and comply with governance standards aligned with the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

This position offers the opportunity to work closely with cross-functional experts across Technology, Cybersecurity, Risk, and Governance while developing both technical and leadership expertise within global IT operations.

Sounds like your kind of challenge? 

• Flexible cooperation model 
• Hybrid work setup – 2 days a week from the office
• Collaborative team culture – work alongside experienced professionals eager to share knowledge 
• Continuous development – access to training platforms and growth opportunities 
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more 
• High quality equipment – laptop and essential software provided 

• Minimum 5 years of experience in IT Service Management, Infrastructure Support, Software Support, or Project Management.
• Thorough understanding of ITIL Framework, particularly in Service Level Management, Service Continuity, Information Security Management, and Change Management.
• Solid knowledge of IT infrastructure, architecture, and risk management principles.
• Proven ability to manage complex processes, governance, and compliance frameworks.
• Strong experience with IT Controls including access, change, patching/vulnerability, logging, and DR management.
• Excellent stakeholder management and communication skills with the ability to present to senior leadership.
• Demonstrated capability in process improvement and value creation initiatives.
• Collaborative mindset with a can-do attitude, capable of working independently when needed.
• Good working knowledge of Windows, Linux, and databases such as Oracle or MySQL.
• Strong command of English (spoken and written).

Nice to have:

• Communicative German or French language skills.
• Certifications such as ITIL v4, PRINCE2, PMP, or relevant IT specializations (e.g. Network, Cloud).

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.