Senior Salesforce Business Analyst

Technologies we use

Expected

• Salesforce

Operating system

• Windows

About the project

For our client from the banking sector, we are looking for a Senior Business Analyst to join the Corporate CRM Tribe and support the development of a Salesforce-based CRM platform. You will work in an Agile environment, close to business stakeholders and delivery teams, ensuring requirements are clear, consistent and ready for implementation.

This is how we organize our work

This is how we work

• you focus on a single project at a time
• you have influence on the technological solutions applied
• agile

Team members

• product owner
• project manager
• IT administrator

Your responsibilities

• Collect and refine business requirements for Salesforce CRM development
• Prepare business analysis and conceptual scope documentation
• Deliver pre-implementation analysis and support solution recommendations
• Model processes and flows using BPMN
• Cooperate with Product Owner, developers, QA and business stakeholders in Agile delivery
• Support backlog refinement and maintain analysis artefacts

Our requirements

• Senior-level experience as a Business Analyst (approx. 5+ years)
• Practical knowledge of Salesforce CRM (project/delivery experience)
• Strong analytical skills and experience in creating business analyses
• Ability to define and document the scope of conceptual work
• BPMN knowledge
• Experience working in Agile teams
• Polish – fluent; English – communicative

Optional

• Experience in banking / financial services environments
• Experience in CRM transformation programs / corporate CRM platforms

What we offer

• ITDS Clubs
• Access to medical insurance
• Access to Multisport
• Access to Pluralsight
• Integrational Events
• Ambassador Program

This is how we work on a project

• Continuous Deployment
• Continuous Integration

Benefits

• access to +100 projects
• access to Pluralsight
• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription

Recruitment stages

• online interview
• online interview

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work