Product Owner (ServiceNow / ITIL)

About the project

The project focuses on developing a Finance Forecasting Hub for an international healthcare organization. The goal is to improve financial forecasting processes using advanced data analytics, Machine Learning, GenAI, and AI agent-based solutions.

This is how we organize our work

This is how we work

• at the client's site
• agile
• scrum
• kanban

Your responsibilities

• Manage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization.
• Act as the primary operational contact and decision point for queries alongside Product Owners and Information Compliance team.
• Authorize and approve key operational documentation, including system runbooks.
• Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.
• Work closely with development teams and Product Owners on building and managing application releases.
• Contribute to PI Plannings on product lifecycle milestones and operational goals
• Create and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements.
• Oversee and manage key authentication assets, password vaults, and compliance with security policies.
• Manage operations of L2/L3 support lines.
• Monitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow.
• Maintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).

Our requirements

• 5 years of commercial experience in managing IT products within a similar position.
• Frameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).
• Change Management: Proven hands-on fluency in formal Change Management.
• Identity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.
• Systems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.

Optional

• Domain Knowledge: Information Governance and Compliance, regulated IT ecosystems, IT for Pharma.
• Technical Literacy: Solid understanding of software development concepts, including APIs, data models, microservices architecture.
• AI Advocacy: AI prompt engineering and use case design.
• Data & Analytics Tools: SQL (relational database querying & views), Tableau.
• Technical & Scripting Knowledge: SQL (queries & views), PowerShell scripting for automation, Tableau, Google Sheets, and Excel.
• Testing: ISTQB testing best practices.

What we offer

• Medicover
• Medicover Sport
• 100% remote

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities

Recruitment stages

• Initial recruiter screening
• 1st technical interview with PM
• 2nd interview (if needed)
• Decision

SQUARE ONE RESOURCES sp. z o.o.

#OneSquareOne - one team, many talents

Square One Poland specializes in IT outsourcing and supporting companies in building and scaling technology teams. We help international organizations access proven IT specialists, carefully matched to project requirements and company culture.

We act as a strategic partner, enabling effective team scaling — from individual experts to complete project teams — based on transparent cooperation and long-term, win–win relationships. For IT professionals, we offer inspiring projects delivered with modern technologies, clear communication, and real opportunities for professional growth.

Operating internationally, we combine years of experience with creativity, agility, and flexibility. Despite our market maturity, we retain a start-up DNA that allows us to respond quickly to changing business needs.

Our organizational culture is confirmed by the Great Place to Work® 2026 certification.

This is how we work