Help Desk Engineer II

Technologies we use

Operating system

• Windows
• macOS
• Linux

About the project

The position of Help Desk Engineer II will have primary responsibility for providing IT support to end-users for PC, server, application, and hardware technical issues.

In addition to monitoring Global Service Desk requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through technical problems while providing the highest level of customer support and ensuring customer satisfaction.

The position will interact with cybersecurity teams, network teams, systems teams, and/or applications support teams to restore service and/or identify and correct core problems.

This position will solve operating difficulties as well as recommend process or system modifications to reduce repetitive technical issues and tasks. The position requires a highly motivated service-oriented individual with excellent communication and technical skills. The successful candidate must be enthusiastic, enjoy working in collaborative team environments energized by opportunity for improvement, can lead technical projects and successfully implement project plans.

This is how we organize our work

Team size

5 - Help Desk Engineers (I-III), Help Desk Anayst

This is how we work

• in house

Your responsibilities

• Responsible for resolving and/or escalating service requests and Incidents submitted to the Global Help Desk ticketing system (Jira) within established SLA’s and accurately documenting solutions
• Provide local and remote end-user support for desktop, printing, and basic networking issues
• Maintain local Active Directory, Azure, and Office 365 user accounts, groups and licensing
• Troubleshoot network related problems (Ethernet, Wi-Fi, printers, scanners, fax machines)
• Lead assigned technical projects and provide project support to other teams
• Educate users on Windows Office Suite software and O365 apps & features
• Ability to work with and train users, provide new user orientation, and conduct individual/group end-user training
• Assist with office moves and assist office manager as needed for office improvement projects
• Implement and maintain images used for laptop and desktop deployment
• Administer end-user access to internal and cloud applications
• Create standard operating procedures
• Ensure IT assets are properly documented, maintained, and are properly disposed

Our requirements

• A Bachelor’s degree or equivalent experience in Informational Technology Support
• Minimum 5 years Help Desk Experience (local and remote)
• Microsoft Active Directory Experience
• Microsoft Office 365 Experience
• Foundational knowledge of ITIL Service Management
• Strong interpersonal skills and ability to communicate effectively
• Strong analytical and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to carry out instructions furnished in written or oral form
• Experience leading IT projects
• Language Skills:  Ability to speak, read and comprehend instructions in English

Optional

• Microsoft Certified Azure Administrator Associate
• ITIL 4 Foundation Certification
• CompTIA Certifications

What we offer

Location: This is a hybrid in-office role based in Gdańsk Oliwa, Poland.

We offer a generous compensation and benefits package including:

Medical plan including dental and rehabilitation treatments;

Lunch card;

Benefit points, incl. Multisport and vendor discounts;

Hybrid work;

IT equipment for your working space at home.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in Poland.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable law.

Development opportunities we offer

• development budget
• industry-specific e-learning platforms
• mentoring

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• fruits
• integration events
• dental care
• corporate sports team
• computer available for private use
• no dress code
• coffee / tea
• drinks
• leisure zone
• pre-paid cards
• shopping coupons
• sharing the costs of tickets to the movies, theater

ODYSSEY LOGISTICS SP Z O O

See yourself at Odyssey.

Join the team as our new Help Desk Engineer II

Who We Are & Why We’re Hiring:

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve.

Odyssey Managed Logistics Services (MLS) powers supply chain and freight transportation for manufacturing companies by bringing a full suite of operational support, analytics, and strategic management.

Based in vibrant office district in Gdańsk Oliwa, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

This is how we work