IT Support Analyst with Hebrew & English

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

To learn how we can supercharge progress for you, visit hcltech.com.

Due to our growing business needs we are looking for:

IT Analyst with Hebrew & English (Full Time)

Workplace: Kraków O3 Business Park

As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

• Route problems to internal support group

• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

• Administer and provide User Access in various systems

• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)

• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies

• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

• ITIL knowledge would be an asset

Language Requirements:

• Hebrew – at least B2

• English – at least B2

This is hybrid position from our Krakow office at Opolska 112.

3 days onsite, 2 days at home

Benefit package:

• Life insurance

• Private medical care

• MultiSport Card

• Subsidy for glasses

• Subsidy to language courses

• Christmas and holiday bonuses

• Full Time Employment Contract