Data Analyst - Social Listening, Search & NLP

Our client's AI-powered consumer intelligence platform delivers strategic insights for global brands such as Coca Cola, Unilever, and Bayer.

We're looking for a Social Listening, Search and NLP Data Analyst to join their rapidly growing team.

The Role

This role combines expertise in social listening, search keyword research and natural language processing, and data management to help power our platform and drive insights and value for our clients. 
 
The Social, Search & NLP Analyst role at involves working with and preparing a key data source that directly feeds into our proprietary tools and algorithms. This position is crucial in supporting our mission to provide AI-powered solutions for early detection of product trends, product experience, and brand health monitoring. 
 
By crafting and maintaining social listening queries, curating search keyword universes, developing NLP rules, categorizing data and ensuring data accuracy, you will help contribute to helping us further blaze the trail on what consumer insights tools should be. 

Key Responsibilities

Social Listening and Data Management

• Craft and maintain social listening queries in Brandwatch and YouScan, ensuring high-quality data capture and minimising spam

• Regularly refine queries to adapt to evolving conversations and maintain relevance

• Conduct manual data coding and management for eCommerce reviews and other textual data

• Ensure NLP accuracy through ongoing monitoring and optimization 

NLP and Data Processing

• Develop NLP rules using regex for backend data processing

• Implement data validation and cleansing techniques to maintain data integrity

• Collaborate with engineering teams to improve NLP models and data processing pipelines 

Search

• Curate and maintain search keyword universes that give insight into search behaviour in given product categories

• Contribute to the development of data-backed strategic recommendations

Preferred Qualifications

• 5+ years of experience in social listening research and consumer insights

• Proven experience with social listening tools, preferably Brandwatch and YouScan

• Strong knowledge of NLP techniques and regex

• 5+ years of experience in search research or SEO optimization

• Excellent analytical and problem-solving skills

• Ability to communicate complex technical concepts to non-technical audiences

• Experience with data visualization tools and techniques

• We are looking for team members with different language skillsets: English, French, Italian, Spanish, Polish, Chinese, Portuguese, Dutch, German, Indonesian, Tagalog. Any language you are a competent speaker is advantageous. 

What We Offer  

• Fully remote: work from anywhere  

• Stable, long-term B2B contract with growth opportunities  

• Autonomy: We trust you to deliver exceptional work on your terms 

• Be part of a leading-edge AI company