Technical Support Engineer

This is how we organize our work

This is how we work

• you focus on a single project at a time
• you have influence on the product

Team members

• technical leader
• support

Your responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Our requirements

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON,
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support.

Optional

• AP processes, financial background, Procurement
• Data capture, OCR, eInvoicing
• Understanding of the source code and ability to work with the code base in troubleshooting
• Troubleshooting of REST API, system performance, SaaS platforms & web-based applications
• Troubleshooting/configuring any of the following ERPs: SAP, D365FO, D365BC, NetSuite
• General understanding of the data integration platforms

What we offer

• Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance
• Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events
• Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally

This is how we work on a project

• architect / technical leader support
• documentation

Development opportunities we offer

• development budget

Benefits

• private medical care
• life insurance

Medius is committed to fair and equitable compensation practices.

• Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.
• The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.

Medius Poland Sp. z o.o

At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.

We’re more than a software company – we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters – and still have time to live your best life.

If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.